Project Delivery Manager

Softrim LLC•Alpharetta, GA

20h•Onsite

About The Position

The Project Delivery Manager is responsible for driving multiple client IT projects as well as internal IT initiatives. Project types widely vary but generally include: infrastructure upgrades, cloud migrations, SharePoint, Wi-Fi buildouts, site onboardings, Telecom/ISP upgrades, desktop replacements, line-of-business software deployments, mergers/acquisitions, BPO. The PM will directly interface with clients and the company’s virtual IT Directors and manage our cross-functional delivery and support teams at all stages of the project lifecycle. This is a full-time in-office position (not remote).

Requirements

Bachelor’s degree or higher in a related field of study
At least 5 years of IT Project Management experience
Experience in managing Microsoft 365 projects involving SharePoint, Exchange Online, and Teams (preferred)
Experience in managing cloud, infrastructure, and VoIP projects (preferred)
Travel to client locations as needed

Nice To Haves

Assertive and skilled at building relationships and influencing stakeholders at all levels
Strong management skills with the ability to coach and lead
Professionalism, leadership, discretion, and good judgment in all interactions with co-workers, clients, vendors, and others
Exceptional organizational skills
Demonstrates excellent verbal and written communication skills

Responsibilities

Own stakeholder alignment: Integrate with client sponsors, SMEs, and Softrim cross-functional teams; establish a RACI and a communications plan (status cadence, steering updates, escalation paths).
Author SOWs & project plans: Write clear scopes, assumptions, dependencies, acceptance criteria, and change-control language; define milestones, deliverables, and success metrics.
Capacity & resource planning: Forecast skills and effort, secure internal resources, coordinate procurement/subcontractors, and manage onboarding/offboarding to hit dates and margin targets.
Tooling & visibility: Implement PM solutions in Microsoft 365/SharePoint/Teams (Planner/Lists/Project for the web templates, RAID logs, dashboards), and integrate with ConnectWise PSA for tickets, time, procurement, and invoicing triggers.
Partner with vIT Directors: Translate roadmaps into executable projects; align scope, sequencing, and release plans with client priorities and maintenance windows.
Commercial & financial control: Understand contracts and pricing; manage budgets, burn, margin, WIP, and revenue recognition; track variances and initiate change orders when scope shifts.
Delivery governance: Drive momentum via critical path management, stage/gate reviews, and quality checkpoints; ensure on-time, on-budget delivery with defined exit criteria.
Risk & issue management: Maintain a living RAID log; quantify probability/impact, build mitigation/contingency plans, monitor leading indicators (e.g., tasks blocked >3 days), and escalate early.
Solutioning & decision records: Facilitate design/workshops, compare alternatives (cost/benefit, risk), and maintain a decision log with owners and due dates.
Documentation lifecycle: Create and maintain project artifacts from kickoff to close; enforce delivery of technical documentation (configs, diagrams, runbooks) into the company knowledge base before handoff.
UAT & readiness: Plan and execute user acceptance testing (scripts, data sets, defect tracking), training plans, and production readiness reviews with formal sign-off.
Scope management & opportunities: Proactively flag out-of-scope items, prepare change requests, and surface value-add opportunities (modernization, optimization, security hardening).
Standardized playbooks: Build and iterate project playbooks for new builds, client onboarding, modernization, incident response, and more—complete with checklists, RACI, timelines, and acceptance criteria.
Operational handoff: Orchestrate clean transitions to operations/NOC (runbooks, CMDB/asset updates, monitoring thresholds, SLAs, support contacts).
Compliance & change control: Align to client/industry requirements (e.g., SOC 2/HIPAA where applicable); run CAB submissions, maintenance windows, and back-out plans.
Vendor & dependency management: Coordinate ISPs, hardware/software vendors, and shipping/lead-time risks; track licensing and subscription start/renewal dates.
Reporting & continuous improvement: Publish weekly status (scope/schedule/cost/risks), maintain KPI dashboards (on-time %, budget variance, scope change rate, CSAT), and run post-mortems with documented lessons learned.
Communication excellence: Keep clear, proactive communication with clients and internal teams; promptly inform leadership of critical issues and recovery plans.
Administrative rigor: Accurately record time/notes, ensure ticket hygiene in ConnectWise, and maintain audit-ready project records.
Other duties as assigned.