Project Management Group Director

Wray Ward•Charlotte, NC

About The Position

The Project Management Director (PMGD) proactively leads a team of project managers passionately meeting clients’ needs on time and on budget while managing agency resources to achieve the best workflow and greatest efficiencies. With the PMGD’s oversight, all clients are assured of timelines that will meet their needs throughout the work-development process, and Wray Ward staff members are assured of sufficient time and resources to deliver the highest-quality work. The PMGD serves as a role model for successfully engaging with individuals and teams throughout the Plan, Design and Build phases of the Wray Ward workflow process. The PMGD leads and inspires their PM team to thoughtfully utilize and improve agency best practices to bring client work to successful completion.

Requirements

10+ years of agency experience in managing projects
Proven success in managing workflow
Proven success in managing and completing client projects on time and on budget with client acceptance
Proven success in managing and growing talent
Bachelor’s degree

Responsibilities

Lead, manage and guide a team of senior project managers, project managers and project management coordinators, providing clear, actionable direction and timely feedback
Help lead and support streamlining best practices for client work and internal agency projects
Identify best practices and continually develop standards, processes, templates and tools for projecting work scope and schedules for completing client work
Assist with ongoing forecast reporting, capturing opportunities and changes for accurate and timely reporting
Conduct weekly risk assessments with team members and elevate implications that could impact resourcing or forecasting to the Chief Client Officer and where appropriate, Revenue Operations Executive Director
Monitor team’s adherence to project approvals, scheduling, resourcing and budget management, including timely and accurate billing
Help recruit and hire excellent PM talent
Manage training for new hires, including scoping, billing and Workfront instruction
Provide ongoing training for the PM team to elevate performance across the department
Identify and support opportunities for professional development of the PM team and individual members
Manage client portfolios and set positive examples for high-level project managing
Seek opportunities to promote stronger communication, collaboration, efficient delivery mechanisms and accountability
Review and monitor Scopes of Work, budget sheets and other common PM deliverables
Track and report PM team resource utilization rates, and analyze findings and inform the Management team of any concerns
Actively participate in all necessary agency and client status meetings
Assist with accounts receivable monitoring when necessary
Support and/or run necessary team meetings
Exemplify the discipline of project management and serve as a mentor for each PM
Be a team builder and team player, inspiring trust and teamwork among the PM team
Proactively provide coaching and guidance to each PM
Inspire a contagious passion for always doing the best work
Model a conscientious, straightforward and dedicated work ethic — talk the talk and walk the walk
Respect all equally,a internally and externally
Passionately uphold the agency brand, culture and values
Collaborate among multiple departments effectively and efficiently
Be accountable for meeting goals and expectations
Communicate in a clear, coherent and professional manner
Have clear and candid communication with direct reports, facilitating positive changes and professional development as needed
Listen well and solve problems to achieve the most effective outcome for the team, the agency and the client