Project Manager I - Operations

ServiceSource, Inc • Washington, DC

1d

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Salary/Hourly Rate:$58,200 Job Summary The Project Manager I - Operations is responsible for assisting and directing employees to meet the contractual commitments to various customers according to quality standards on or before the specified delivery date. Supervise and train workers in completing their responsibilities and plan and direct them. Complete reports as specified in all contractual obligations. Staff and supervise employees in completion of job duties. Prioritize workflow and ensure that outgoing work is 100% quality inspected.

Requirements

• High school diploma or General Educational Development (GED) required.
• Five (5) years management experience required.
• Must be able to work well with people internally and externally at all levels of the organization.
• Must have good computer skills and experience using Microsoft Office with demonstrated ability to operate a computer using designated accountable mail software and Office software.
• Ability to speak effectively before groups of customers or employees of organization.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Knowledge of practices and procedures related to Federal government activities.
• Excellent oral and written communication skills required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Good reading and writing skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

• Bachelor’s degree preferred.
• Preferred one-year experience in related field.

Responsibilities

• Assist with managing and tracking all logistics support services requests and reports dealing with the progress toward the completion of the project(s) to include moving services, conference room set-ups, etc.
• Assist with managing each employee’s documentation and compensation as follows: assigning work hours; approving, tracking, and submitting leave requests; completing timesheets; posting legal notices and comply with U.S Department of Labor wage and hour requirements of assigned employees.
• Provide management back-up support to the Project Manager II – Operations position.
• Responsible for all aspects of the project lifecycle: planning, scope definition, design, execution, and delivery.
• Oversee production assignments and activities to ensure quality control and fulfillment of contractual obligations at the site.
• Supervise assigned staff to ensure their duties and responsibilities are completed.
• Hire, train, and evaluate assigned staff and perform the duties as assigned.
• May resolve work problems or assist workers in solving work problems.
• Implement project management proficiencies by creating schedules, deliverables, and identifying new available resources.
• Complete in an accurate and timely manner, all evaluation/assessment reports, progress reports, case notes, incident reports, attendance, and other supporting documentation.
• Serve as a liaison between the customer and supplier for product sourcing.
• Market ServiceSource service to contract representatives and other interested parties.
• Provide a high standard of customer service to the contract.
• Ensure that assigned personnel also are trained in customer service methods.
• Accurately complete records and reports in a timely manner as required by operations, rehabilitation, and human resources departments as well as the contractor.
• Interface with contract personnel on all routine matters pertinent to contractual obligations.
• Interface with customers on a regular basis to solve issues that arise.
• Assist rehabilitation team in assigning employees to appropriate jobs and implement rehabilitation plans of assigned employees.
• Implement and adhere to all fire and safety, bomb threat and security protocol regulations within assigned area.
• Responsible for site orientation and training of all new personnel assigned to the contract.
• Ensure that staff are given the opportunity to complete their training requirements.
• Monitor the routine maintenance of equipment and supplies.
• Oversee supply orders, purchases, and inventories for ServiceSource, or contractor if required.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED