Project Manager – Implementations & Onboarding (Bilingual – English/Spanish Required)

Grubbrr•Boca Raton, FL

5d•$70,000•Onsite

About The Position

GRUBBRR is seeking a bilingual (English/Spanish) Project Manager – Implementations & Onboarding to lead the end-to-end delivery of complex, multi-location deployments across enterprise clients, including national franchise systems, large venues, and public sector organizations. This is a high-visibility, client-facing role responsible for balancing scope, timeline, budget, technical execution, and stakeholder alignment across sophisticated implementations involving hardware, software, and integrated payment systems. You will serve as the single point of accountability for successful delivery , coordinating across internal teams and external stakeholders from kickoff through go-live and stabilization. This role is ideal for an Implementation / Customer Delivery Project Manager who thrives in fast-paced environments, operates comfortably at both strategic and execution levels, and takes full ownership of outcomes. GRUBBRR deployments often involve diverse, multi-layered operational teams , including frontline staff, site operators, and support personnel where Spanish is frequently the primary language. Success in this role requires the ability to: Lead training, onboarding, and operational discussions in both English and Spanish Communicate effectively across executive stakeholders and on-site teams Ensure clarity, adoption, and alignment across all levels of the organization

Requirements

Fluency in English and Spanish (professional working proficiency required)
Bachelor’s degree in Business, IT, Communications, or equivalent experience
3–7 years of experience in project management, implementation, or enterprise onboarding
Experience managing complex, multi-site or enterprise-level deployments
Demonstrated ownership of scope, timelines, budgets, and delivery outcomes
Strong stakeholder management skills, including communication with Director and executive-level clients
Proven ability to manage multiple concurrent, high-complexity projects
Strong negotiation, conflict resolution, and escalation management skills
Comfortable working closely with technical teams, reviewing designs, and supporting deployment activities
Must be able to work full-time in the Boca Raton office

Nice To Haves

Experience in hospitality technology, POS, kiosks, or fintech/payments
Background working with franchise systems, stadiums/arenas, or government clients
Familiarity with QA, UAT, and structured delivery methodologies
Experience mentoring junior team members
PMP or equivalent certification

Responsibilities

Project Planning & Enterprise Delivery Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations Deliver projects on time, within budget, and aligned to scope and quality standards Monitor progress, identify risks, and proactively adjust plans to ensure successful outcomes Track resource utilization and align projects with staffing and budget expectations
Customer & Stakeholder Leadership Serve as the primary client interface throughout the implementation lifecycle Build trusted relationships with enterprise stakeholders, franchise operators, venue leadership, and government counterparts Lead complex conversations related to scope, timelines, budgets, and change management Document and communicate key decisions, risks, and escalations clearly and professionally
Cross-Functional & Technical Coordination Drive execution across Product, Engineering, QA, Operations, and Customer Success Facilitate requirements gathering and contribute to development of project deliverables Coordinate creation of technical design documentation with Product Owners, Architects, and Developers Identify opportunities to leverage the full GRUBBRR platform to meet client objectives
Deployment, Configuration, QA & UAT Support configuration and customization of GRUBBRR solutions across deployments Develop and review QA and UAT scripts Lead User Acceptance Testing (UAT), including coordination, execution, and formal client sign-off Oversee site readiness, deployment coordination, and go-live execution Create training materials and deliver onboarding sessions in English and Spanish
Governance, Reporting & Continuous Improvement Facilitate project status reviews and executive-level updates Define success metrics and lead post-implementation retrospectives Identify opportunities to improve delivery processes, scalability, and efficiency Reinforce standardized implementation frameworks and lifecycle methodologies