Project Manager (SaaS Implementation)
About The Position
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment. Summary of Role As a Project Manager within our PMO, you will own complex implementation projects while driving strategic PMO initiatives that ensure operational excellence across the customer lifecycle. You will manage full-spectrum, end-to-end product implementations, ensuring synchronization of internal efforts to achieve client requirements and milestones. You’ll collaborate with cross-functional teams—including engineering, data, sales, and third-party vendors—to deliver projects on time, within scope, and in accordance with regulatory standards. You’ll play a key role in defining project scope, goals, deliverables, and timelines, and will drive operational excellence by optimizing processes and proactively identifying opportunities for improvement and scalability.
Requirements
- Project or program management experience in SaaS environments; healthcare SaaS experience strongly preferred (ambulatory experience is a plus but not required).
- Skills: Strong background in process optimization; PMO design and scalable implementation models are a plus.
- Project Management Frameworks: Demonstrated ability to apply structured project management frameworks
- Domain Knowledge: Familiarity with healthcare workflows and SaaS implementations.
- Leadership: Ability to influence cross-functional teams and drive strategic initiatives.
Responsibilities
- Lead planning, execution, and delivery of complex SaaS implementations from kickoff through go-live.
- Manage multiple projects simultaneously, ensuring alignment with client requirements, timelines, and regulatory standards.
- Develop detailed project plans, schedules, and budgets; manage master working plans for all internal activities related to data, configurations, and risk mitigation.
- Ensure projects are delivered on time, within scope, and aligned with client requirements and regulatory standards.
- Collaborate with cross-functional teams and third-party vendors to ensure seamless coordination and integration.
- Serve as the primary point of contact for key clients during implementation, translating business needs into actionable plans.
- Proactively capture implementation milestones and lessons learned to iterate and provide recommendations for ongoing process improvement.
- Support the development and refinement of PMO playbooks and operational guardrails to ensure predictable, repeatable implementations.
- Assist with client training through use of our LMS and respond to ongoing user requests/issues.
- Ensure LMS is kept up to date with new TeamBuilder features and processes.
- Establish expectations and communicate project status and milestones to stakeholders through regular reports and meetings.
- Serve as a trusted liaison between technical teams, departmental leaders, and client stakeholders, translating business requirements into actionable plans.
- Manage client success and key account implementations, driving satisfaction and measurable ROI.
- Support change management strategies, including training, communications, and stakeholder engagement, to ensure successful user adoption and minimize disruption.
- Contribute to the creation and deployment of scalable training programs, user guides, and documentation for end-users.
Benefits
- Competitive including paid time off, medical benefits, and the potential for merit and performance bonus, and/or equity options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
