Project Service Coordinator II

VIRA Insight•Lewisville, TX

11d

About The Position

The Project Service Coordinator II (PSC) serves as a senior-level project support specialist, acting as a primary liaison for assigned accounts and complex rollout programs. This role provides advanced coordination of shipping strategies, material tracking, estimating support, and customer communication while proactively identifying risks that may impact timelines or budget. In addition to core coordination responsibilities, the Project Service Coordinator II independently leads customer status calls, develops comprehensive shipping plans for large-scale rollouts, supports bid preparation, and provides technical interpretation of blueprints and fixture requirements. This role functions as a strategic extension of the Project Manager, ensuring execution readiness, schedule integrity, and client satisfaction across multiple concurrent projects.

Requirements

Expert level proficiency in Excel including but not limited to pivot tables, V-Lookups, data analysis, charting, and spreadsheets
High level of proficiency in Microsoft Word, PowerPoint, Outlook, and other standard programs
Knowledge of materials, methods, and the appropriate tools to construct objects, structures, and buildings
Bachelor’s degree in Business, Communications, or related field preferred; combination of education and experience will be considered
4+ years of experience in account or project management
Must be able to travel regionally up to 10% of the time or as required
Varying work schedules based on business need are sometimes required
Frequently required to sit, stand, walk, talk, and hear
Must have a valid driver's license
Ability to operate a computer keyboard
Ability to read a variety of materials
Ability to sit and stand for extended periods of time
Ability to carry and lift materials up to 25 lbs

Responsibilities

Manage and maintain customer demands, purchase orders, and project data received through email and customer online portals. Service Channel, Ariba, etc.
Perform order entry and maintain accurate order information within company systems.
Support customer portal management including uploading project documentation, order updates, shipment information, and other required data.
Provide customers with order status and shipment tracking information through customer portals, email communication, and shared tracking sheets.
Participate in weekly or bi-weekly customer conference calls and provide order status updates and project progress information.
Address customer communications professionally and respectfully, demonstrating the ability to resolve concerns, needs, and questions in a timely manner.
Manage customer inquiries by documenting requests in tracking logs, coordinating with the Project Management team to determine appropriate disposition, and communicating responses back to customers.
Train and collaborate with Project Administrators to ensure accurate order entry and required project data is properly maintained for assigned customer accounts.
Work closely with logistics and distribution teams to coordinate shipping schedules for rollouts and individual orders.
Assist the Project Managers (PM) and Executive Account Directors (EAD) with project execution activities including administrative coordination, documentation management, and cross-functional communication.
Maintain accurate project documentation and communication records.
Mentor junior coordinators informally, identify process improvements, and support continuous enhancement of project service workflows.
Perform other related duties as assigned.