Promotions/Special Events Representative

San Manuel • Highland, CA

1d • Onsite

About The Position

Under the direction of the Supervisor, Promotions/Special Events, the Promotions/Special Events Representative is responsible for providing excellent customer service on the casino floor and off-site events and promotions. This position is responsible for bringing a lively, dynamic and engaging energy to all promotions and special events on property and off-site representing Yaamava’ Resort & Casino.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Maintains a comprehensive understanding of current promotions and special events, ensuring accurate communication of policies and procedures to customers while adhering to all established guidelines for each promotion.
2. Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to tournaments, drawings, VIP parties, and festivals.
3. Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.
4. Assist guests in completing documentation required for prize payouts in accordance with compliance.
5. Performs on stage if necessary while utilizing a microphone for announcements for drawings and/or events.
6. Responsible for maintaining and reconciling accounting and debrief records for management after all promotions and events.
7. Responsible for testing technical systems and equipment to ensure operational efficiencies and to protect the integrity of all promotions.
8. Maintains clean and organized inventory locations including the promotion’s storages and office space.
9. Performs other duties as assigned to support the efficient operation of the department.

Requirements

• High School Diploma or GED required.
• Minimum one (1) year experience in customer service environment required.
• Must be able to clearly speak, read, and write in the English language.
• Must maintain good personal grooming habits and carry self in a professional business manner.

Nice To Haves

• Associate’s degree in related field preferred.
• Intermediate proficiency in Microsoft Office (Word and Excel) preferred.

Responsibilities

• Maintains a comprehensive understanding of current promotions and special events, ensuring accurate communication of policies and procedures to customers while adhering to all established guidelines for each promotion.
• Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to tournaments, drawings, VIP parties, and festivals.
• Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.
• Assist guests in completing documentation required for prize payouts in accordance with compliance.
• Performs on stage if necessary while utilizing a microphone for announcements for drawings and/or events.
• Responsible for maintaining and reconciling accounting and debrief records for management after all promotions and events.
• Responsible for testing technical systems and equipment to ensure operational efficiencies and to protect the integrity of all promotions.
• Maintains clean and organized inventory locations including the promotion’s storages and office space.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED