Promotions/Special Events Representative

San Manuel Band of Mission Indians • Highland, CA

1d • Onsite

About The Position

Under the direction of the Supervisor, Promotions/Special Events, the Promotions/Special Events Representative is responsible for providing excellent customer service on the casino floor and off-site events and promotions. This position is responsible for bringing a lively, dynamic and engaging energy to all promotions and special events on property and off-site representing Yaamava’ Resort & Casino.

Requirements

• High School Diploma or GED required.
• Minimum one (1) year experience in customer service environment required.
• Must be able to clearly speak, read, and write in the English language.
• Must maintain good personal grooming habits and carry self in a professional business manner.

Nice To Haves

• Associate’s degree in related field preferred.
• Intermediate proficiency in Microsoft Office (Word and Excel) preferred.

Responsibilities

• Maintains a comprehensive understanding of current promotions and special events, ensuring accurate communication of policies and procedures to customers while adhering to all established guidelines for each promotion.
• Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to tournaments, drawings, VIP parties, and festivals.
• Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.
• Assist guests in completing documentation required for prize payouts in accordance with compliance.
• Performs on stage if necessary while utilizing a microphone for announcements for drawings and/or events.
• Responsible for maintaining and reconciling accounting and debrief records for management after all promotions and events.
• Responsible for testing technical systems and equipment to ensure operational efficiencies and to protect the integrity of all promotions.
• Maintains clean and organized inventory locations including the promotion’s storages and office space.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.
• We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED