Promotions/Special Events Representative

San Manuel Band of Mission IndiansHighland, CA
1dOnsite

About The Position

Under the direction of the Supervisor, Promotions/Special Events, the Promotions/Special Events Representative is responsible for providing excellent customer service on the casino floor and off-site events and promotions. This position is responsible for bringing a lively, dynamic and engaging energy to all promotions and special events on property and off-site representing Yaamava’ Resort & Casino.

Requirements

  • High School Diploma or GED required.
  • Minimum one (1) year experience in customer service environment required.
  • Must be able to clearly speak, read, and write in the English language.
  • Must maintain good personal grooming habits and carry self in a professional business manner.

Nice To Haves

  • Associate’s degree in related field preferred.
  • Intermediate proficiency in Microsoft Office (Word and Excel) preferred.

Responsibilities

  • Maintains a comprehensive understanding of current promotions and special events, ensuring accurate communication of policies and procedures to customers while adhering to all established guidelines for each promotion.
  • Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to tournaments, drawings, VIP parties, and festivals.
  • Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.
  • Assist guests in completing documentation required for prize payouts in accordance with compliance.
  • Performs on stage if necessary while utilizing a microphone for announcements for drawings and/or events.
  • Responsible for maintaining and reconciling accounting and debrief records for management after all promotions and events.
  • Responsible for testing technical systems and equipment to ensure operational efficiencies and to protect the integrity of all promotions.
  • Maintains clean and organized inventory locations including the promotion’s storages and office space.
  • Performs other duties as assigned to support the efficient operation of the department.

Benefits

  • As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.
  • We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.
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