Property Director

Crown Residential LLC

About The Position

The Property Director is responsible for the all-around management of a residential multi-family community, which includes, but is not limited to, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.

Requirements

High school diploma or equivalent
Excellent customer service skills
Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals.
Provides team leadership and guidance; holds team accountable for results by leading by example and professionalism
Exceptional written and verbal communication skills
Strong intermediate mathematical abilities and experience reading community financials.
Possess software skills in Word, Outlook, and Excel, and a variety of industry specific platforms and systems
Outstanding customer service skills
Knowledge of computer operating systems (Microsoft Word, Excel, PowerPoint, etc.)
Ability to work a schedule during normal working hours and that may be other than, Monday- Friday, 9-6. Work in excess of 40 hours per week is likely
Consistent, regular and in person attendance during assigned hours at the workplace are required
Overnight travel may be required for training as needed

Nice To Haves

Associate or Bachelor’s degree
Minimum of 2 years’ previous experience in the multi-family, sales, retail, hospitality, property management or industry related field
Previous lease-up/new construction experience
Prior customer facing experience
Prior experience managing people
Industry certification(s) (ARM, CAM, CPM, NALP, etc.)

Responsibilities

Oversee and manage all aspects of assigned asset
Manage leasing activities to ensure budget goals are achieved on a consistent basis
Recruit, interview and select qualified Teammates for positions by working closely with Regional Leadership and Talent Advisors
Provide guidance, mentorship, support, and coaching (including Teammate separations) when necessary by managing, motivating, and supervising on-site team
Oversee all Crown Residential systems and proper usage to maintain accurate and timely data.
Thoroughly understand, follow and promote the Crown Residential’s Bonus Program and advocate to educate and assist team to excel on all Key Performance Indicators (KPI’s) and standards set for performance
Motivate team to stay in compliance with all training in Crown Residential’s training platform. Monitor and assist in scheduling for completion and achieve 100% compliance
Produce weekly, monthly, and quarterly reports on property performance
Analyze, scrutinize budget, and outline all financial information produced
Monitor and respond to survey results and reputation management through online portal regularly to identify issues and lead a results and solution driven outcome
Diagnose potential issues in staff performance, reporting or budgeting discrepancies, as well as overall performance of property(s)
Analyze market research by staying current on relevant market issues and competitive information while working closely with Marketing Department on solutions for implementation
Achieve competitive market occupancy and net growth rent. Meet and or exceed all monthly and quarterly revenue growth
Scrutinize and review monthly financial reports while communicating to Regional Director and leadership items listed and solutions for improvement with all property financials
Plan and market monthly community functions for residents for engagement and occupancy growth
Ensure the overall safety of the Teammates and residents to mitigate risk and communicate to RD and Leadership on issue and potential risk consistently
Oversee and manage income and expense revenue
Manage income and expense control
Constantly walk the property inspecting common areas and amenities to ensure cleanliness and professional appearance. Take action if standards are not met
Review resident leases, applications, price changes, and renewals. Collect rent fees in accordance to Crown Residential’s policies and practice
Conduct move-in orientations and apartment inspections and move-out apartment conditions to ensure compliance with all Crown Residential policies
Monitor community for compliance to Fair Housing, Fair Employment, and ADA laws
Assist inspecting property(s) for all visual and maintenance issues to ensure risk is averted and issues presented on the property are completed to standards
Oversee the purchase of supplies for the property and conduct inventory on high priced items such as appliances and audit quarterly
Any other duties assigned or directed