Property Manager - Supportive Housing

Vancouver Housing Authority

3h • $80,120 - $116,174 • Onsite

About The Position

Are you an experienced Property Manager of housing properties in compliance with Housing and Urban Development (HUD) guidelines? Are you an excellent communicator who is passionate about providing quality housing solutions and making a difference in people's lives? Do you have experience supporting individuals facing barriers to housing, such as mental health challenges, addiction, or chronic homelessness? If so, you might be a great fit for our Supportive Housing Property Manager position!

At the Vancouver Housing Authority (VHA), we work closely with local governments and other community partners throughout Clark County to address issues of affordable housing and homelessness and help families break the cycle of poverty. We provide affordable housing and housing assistance to low-income residents in Clark County. The Property Manager manages site operations at assigned housing developments, buildings, and programs, ensuring they are functioning efficiently and cost-effectively while providing high-quality, well-maintained housing to residents.

In addition to traditional property management duties, this position is part of an interdepartmental team at the supportive housing developments that provide vulnerable adults facing barriers to housing services to maintain housing stability. Team building with staff within and external to VHA is critical for the success of the properties and their residents. VHA manages a wide range of supportive housing properties, including housing for:
Residents with chronic mental illness
Residents with behavioral health challenges, including addiction and substance abuse
Residents who have been previously unhoused and homeless
Residents who are exiting the foster care system
Your skills and experience will support our mission as you:
Monitor and verify that applicants selected from the waiting list are qualified in compliance with HUD guidelines.
Show, or coordinate showing of, units available to be rented. Conduct move-in inspections and complete the condition checklist.
Ensure timely lease-up. Counsel tenants regarding lease requirements, including guest/resident restrictions, rent payment, housekeeping issues, yard card, and other related items, and then enforce lease agreements.
Verify and recertify resident income, assets, and applicable deductions per VHA and HUD requirements to determine annual and interim eligibility for, and level of, assistance. Refer residents to outside resources as necessary to address individual needs.
Assure properties meet VHA and REAC physical condition and appearance standards. Perform regular site inspections. Coordinate as appropriate with maintenance to meet property needs. Monitor property safety and address safety concerns.
Monitor maintenance work orders and maintain completion standards and the preventative maintenance program according to VHA and HUD requirements.
Assist in budget preparation. Monitor financial performance and assigned properties to include budget tracking, invoice approval, and other related duties to meet property goals.
Prepare and distribute financial, leasing, and other related reports, documents, and marketing materials on a timely basis.
Select, train, motivate, and evaluate assigned staff, including assigned tasks, resolving conflicts, developing and administering performance standards, and motivating and disciplining staff as necessary.
Assists in monitoring and responding to allegations of tenant abuse or fraud. Investigates discrepancies, determines and/or recommends action, and follows through as appropriate to resolve issues. Deters fraud and abuse of housing program services.

Requirements

• Equivalent of an associate's degree with major coursework in business administration, public administration, or related field. Equivalent experience in public housing management or a related area is also acceptable.
• Experience working with resident services or case management staff providing onsite supportive services required.
• Two years of increasingly responsible experience working in the property management field with a property management company, housing agency, or equivalent required.
• Two years of supervisory experience required.
• Must obtain certification as a Housing Manager, or equivalent, within 12 months of hire.
• Demonstrated computer, accounting, and clerical skills necessary to meet position requirements.
• Knowledge of pertinent Federal, State, and local codes, laws, and regulations sufficient to perform job functions.
• Driving record sufficient to meet VHA insurance requirements.
• Good interpersonal, verbal, and written communication skills are required to work effectively with staff, residents, public officials, and other work-related contacts.
• An understanding of general accounting principles is necessary to monitor the budget and expenses.
• Working knowledge and understanding of laws and standards that apply to property management, such as HUD rules and regulations, Fair Housing Laws, Landlord Tenant Law, OSHA standards, and local and state building codes.
• Working knowledge and understanding of HUD Section 8 program requirements and standards, including REAC inspections, MOR audits, and HQS inspections.
• Working knowledge and understanding of the Low Income Housing Tax Credit program requirements.
• Basic knowledge of building maintenance, fire prevention, and liability reduction principles.
• Is self-motivated, organized, and able to resolve problems effectively within position guidelines with little supervision.
• Ability to supervise and motivate staff positively and effectively.
• Ability to work with a challenging population that has multiple mental health and behavioral health challenges.
• Knowledge and experience in permanent supportive housing and the Housing First model.
• Experience working with resident services or case management staff providing on-site supportive services.

Responsibilities

• Monitor and verify that applicants selected from the waiting list are qualified in compliance with HUD guidelines.
• Show, or coordinate showing of, units available to be rented. Conduct move-in inspections and complete the condition checklist.
• Ensure timely lease-up. Counsel tenants regarding lease requirements, including guest/resident restrictions, rent payment, housekeeping issues, yard card, and other related items, and then enforce lease agreements.
• Verify and recertify resident income, assets, and applicable deductions per VHA and HUD requirements to determine annual and interim eligibility for, and level of, assistance. Refer residents to outside resources as necessary to address individual needs.
• Assure properties meet VHA and REAC physical condition and appearance standards. Perform regular site inspections. Coordinate as appropriate with maintenance to meet property needs. Monitor property safety and address safety concerns.
• Monitor maintenance work orders and maintain completion standards and the preventative maintenance program according to VHA and HUD requirements.
• Assist in budget preparation. Monitor financial performance and assigned properties to include budget tracking, invoice approval, and other related duties to meet property goals.
• Prepare and distribute financial, leasing, and other related reports, documents, and marketing materials on a timely basis.
• Select, train, motivate, and evaluate assigned staff, including assigned tasks, resolving conflicts, developing and administering performance standards, and motivating and disciplining staff as necessary.
• Assists in monitoring and responding to allegations of tenant abuse or fraud. Investigates discrepancies, determines and/or recommends action, and follows through as appropriate to resolve issues. Deters fraud and abuse of housing program services.

Benefits

• Eligibility to enroll in our medical, dental, vision, life insurance, and disability insurance.
• The benefits package also includes 5.58% paid into WA PERS by the employer, 12 company-paid holidays, a generous paid vacation time accrual, and a separate sick time accrual.
• Meaningful work that addresses affordable housing and homelessness in our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree