Property Operations Process Intern

Elmington Property Management • Nashville, TN

12d

About The Position

POSITION SUMMARY: At Elmington Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Elmington focuses on providing the best service to our residents and our owners! Elmington Property Management Purpose and Core Values: The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service. Our Core Values: Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’ By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity. Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company. Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency. EPM’s Corporate Strategy & Operations Intern will have exposure to multiple operational leaders throughout the organization, and will be responsible for documenting, analyzing, and improving property-level and corporate-level processes. Under the guidance and supervision of the Director of Asset Management & Corporate Strategy, the intern will work closely with Department Heads to learn departmental workflows, identify areas for improvement, and assist in developing procedures that enhance efficiency, clarity, and consistency across the organization. KNOWLEDGE/SKILLS/ABILITIES: Exceptional verbal and written communication skills to liaise effectively with team leaders, corporate leadership, owners, and residents. Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently. A passion for chasing excellence and providing exemplary customer service. Strong written communication and technical documentation skills Ability to organize complex information in a clear, logical manner Process-oriented and detail-focused mindset Ability to collaborate with both corporate and onsite teams Strong listening and information-gathering skills ESSENTIAL JOB FUNCTIONS: Review existing property operations procedures, manuals, and training materials Conduct working sessions or interviews with operations leaders to document current processes and procedures Conduct research into industry best practices and identify elements that could potentially enhance EPM Operational practices. Assist in creating, editing, and organizing a centralized operations manual Standardize procedures, workflows, checklists, and templates used by property teams Ensure documentation is clear, user-friendly, and scalable across properties Assist with version control and organization of operational documents Support continuous improvement initiatives related to operational efficiency Perform all other duties as assigned. SPECIFIC EDUCATION OR EXPERIENCE: Pursuing a degree in Business, Operations Management, Hospitality, or a related field Strong writing or documentation experience preferred Interest in property management, operations, or process improvement a plus Prior internship, coursework, or project experience is a plus but not required PHYSICAL DEMANDS AND WORK ENVIRONMENT: Frequently sit, stand and walk. Regularly required to talk or hear. Frequently required to use hands or fingers to handle or feel objects, tools or controls. Occasionally required to climb or balance, stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds. Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus. The noise level in the work environment is usually moderate. Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary. Capstone Project: Property Operations Manual Development Objective: Create or significantly enhance a centralized operations manual that supports consistent property-level execution. Project Components: Gather input from property operations leaders and field teams Document core operational procedures and best practices Organize content into a clear, user-friendly structure Identify gaps or areas requiring future development Final Deliverables: Draft Property Operations Manual Standardized checklists, workflows, and templates Table of contents and version control plan Recommendations for ongoing maintenance and updates Presentation Focus: How the manual supports consistency, training, and operational excellence. TRAVEL REQUIREMENTS: Travel up to 10% of the time for site visits. The Elmington Experience We're creating a different kind of company at EPM. We promise we will never be ordinary, which we hope you can see by this job description. At EPM, you will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways and do your best work. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then EPM could very well be the last company you ever work for. Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Requirements

• Pursuing a degree in Business, Operations Management, Hospitality, or a related field
• Exceptional verbal and written communication skills to liaise effectively with team leaders, corporate leadership, owners, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Strong written communication and technical documentation skills
• Ability to organize complex information in a clear, logical manner
• Process-oriented and detail-focused mindset
• Ability to collaborate with both corporate and onsite teams
• Strong listening and information-gathering skills

Nice To Haves

• Strong writing or documentation experience preferred
• Interest in property management, operations, or process improvement a plus
• Prior internship, coursework, or project experience is a plus but not required

Responsibilities

• Review existing property operations procedures, manuals, and training materials
• Conduct working sessions or interviews with operations leaders to document current processes and procedures
• Conduct research into industry best practices and identify elements that could potentially enhance EPM Operational practices.
• Assist in creating, editing, and organizing a centralized operations manual
• Standardize procedures, workflows, checklists, and templates used by property teams
• Ensure documentation is clear, user-friendly, and scalable across properties
• Assist with version control and organization of operational documents
• Support continuous improvement initiatives related to operational efficiency
• Perform all other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed