Property Support Specialist

Hotwire Communications Ltd

10d • Onsite

About The Position

The Property Support Specialist coordinates the onsite duties associated with
business operations and upgrades of a property with a strong focus on outbound
calling to schedule technicians, installs, change orders and troubles. The
specialist handles daily interaction with customers face to face in our remote
office while also providing a QA function to ensure all customer documentation
is uploaded into their file and service orders are properly documented and
closed.

Requirements

• Have strong multi-tasking abilities
• Good clear phonics with a friendly voice on the phone
• Strong grammar skills
• Ability to sit for long periods of time with limited breaks
• Fast Learner, very intuitive, visualize the issue and take action
• Associates Degree in General Business with at least 6 months of operational experience
• Requires an excellent knowledge of all resources required to support our customers including internal team members, third party vendors, contractors and support teams
• Excellent communication and time management skills

Responsibilities

• Outbound calls to customers using Noble and scheduling installations, change orders, trouble ticket or Customer Education appointments for the property
• Ensure scheduled appointments are completed in a timely manner
• Complete audits for the property when necessary for customer accounts
• Maintain up to date company product knowledge, processes and procedures
• Escalate resident issues to the Account Management team
• Other duties as assigned

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree