Protection Specialist (3:00p - 11:00p)

Armstrong Group•Warrendale, PA

About The Position

Shift - 3:00p - 11:00p If you are looking for an exciting opportunity with a Company that strives to help you grow professionally then look no further! Based within our award-winning alarm monitoring center, our Protection Specialists perform a pivotal role in processing and responding to customer alarm activations presented via our state-of-the-art automation software. This high energy call center role is designed with a dedicated approach to creating a superb customer experience, coupled with a focus on creating an impressive environment for our team members to be successful within. In addition to working with a very upbeat and friendly team, we offer competitive pay and a comprehensive benefit plan including medical, dental, vision, flexible spending, long term disability, life insurance, 401k, and generous paid time off (PTO), all effective immediately upon hire! What’s In It for You: Attractive compensation package Comprehensive benefits starting day one Opportunities for growth within the company What You'll Be Doing: Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency first responders in accordance within established procedures. Processing inbound calls relating to alarm events, providing secure and customer centric assistance. Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation providing schedules that are focused on providing a solid work-life balance…no shift bids and 8-hour days with paid lunches! Shift differential bonus potential dependent upon shift worked. Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation.

Requirements

Positive Communicators – Clear tone and customer oriented.
Customer focused – Supporting a holistic customer centric approach.
Application navigators – Skillfully maneuver within software application.
Speed and accuracy –A minimum typing speed of 35 wpm is required.
Calm and collective – Effectively control emergency situations.
High School Diploma or equivalent
This is a position within a highly regulated business that requires the successful completion of a drug test, comprehensive background screen and ability to gain all state licenses.

Responsibilities

Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency first responders in accordance within established procedures.
Processing inbound calls relating to alarm events, providing secure and customer centric assistance.
Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation providing schedules that are focused on providing a solid work-life balance…no shift bids and 8-hour days with paid lunches!
Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation.