Protective Security Officer Senior

USAA • Charlotte, NC

8d • Onsite

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Protective Security Officer Senior, you will provide armed response to emergency incidents involving workplace violence, active shooters, duress situations, medical emergencies, access control violations, and other safety and security situations in protection of the workforce. Leads the actions of team members by enforcing established procedures under minimal supervision. Performs complex duties and resolves operational problems in accordance with standard operating procedures. Provides coaching for team members and supports Security Management with overall team performance. We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position will be based in the following location: Charlotte NC, CENTS. Relocation assistance is not available for this position.

Requirements

• High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.
• 4 years of physical security, law enforcement, or military combat arms experience.
• Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch, and general use of Microsoft Office tools to include Word, Excel, and PowerPoint.
• Must possess valid state driver's license.
• Job Offer contingent on passing the MMPI evaluation.
• Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months.

Nice To Haves

• Current North Carolina Private Protective Services Armed Guard License
• Ability to work weekends, holidays, and overtime if required
• First Aid/CPR Certification
• Demonstrates firearm proficiency
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to respond rapidly and effectively during emergency situations.
• Prior experience using security related systems.
• Report management system, two-way radios, visitor management systems, and Microsoft Office suite of tools.
• Associate’s degree in law enforcement or criminal justice
• Current ASIS certification
• Previous military or law enforcement experience preferred

Responsibilities

• Understands and applies policies and procedures displaying expert-level knowledge on operational matters.
• Leads armed response for critical incidents, performs Incident Command and coordinates with local authorities.
• Conducts and evaluates training drills, provides feedback on response, and documents training deficiencies.
• Ensures monitoring of alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting information for incident reports.
• Overseas access control measures, creation of access and visitor credentials, and leads response to policy violations.
• Schedules patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions, and unauthorized conduct impacting safety.
• Reviews documentation of shift activities, makes corrections, and ensures detailed information is passed on to team members.
• Interviews people, reviews evidentiary data, compiles notes from responding officers, and reviews incident reports.
• Leads security operations during special events and coordinates with executive protection or law enforcement during incident response.
• Coordinates duty schedules and conducts on-the-job duty position training.
• Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing.
• Maintains current first aid training.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Performs all other duties assigned.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED