PSID Clerk I-Data Processing

ADC LTD NM•Albuquerque, NM

3d•Onsite

About The Position

The PSID Clerk I - Data Processing is responsible for managing incoming investigative material from field investigators, properly destroying material, ensuring field notes are complete, and reporting field notes and destruction data quickly, accurately and completely. This position requires quick and accurate processing of material to ensure that they are received for Investigation Analysts in order to complete cases in a timely manner. A successful Clerk I - Data Processing must follow ADC LTD NM and PSID policies and procedures and meet the following expectations: Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation: Model ADC LTD NM’s core values, policies and procedures and ensure the same are supported at all times. Collect, sort, distribute, scan, upload, and file ADC investigator field notes. Conduct data retrieval from databases and people as required to successfully process investigative material. Receive and sign for FedEx/certified mail and forward misdirected mail. Keep detailed records of all incoming packages from field investigators. Destroy documents in compliance with all contractual requirements and federal regulations. Review case parts and field notes to ensure every lead that appears in each Report of Investigation (ROI) also has a field note and resolve missing field notes with investigators. Continuous phone contact and email interactions with investigators and internal personnel required. Ensure accuracy of each field note and edit general header information not specific to investigative testimony or content. Process outgoing FedEx requests. Release vouchers for contractor payments upon receipt of field notes. Maintain a working knowledge of Roadrunner. Quickly troubleshoot issues as they arise. Conduct occasional queue and quality spot checks of their own work and report the results to their supervisor. Request training as needed from their supervisor, PSID quality operations manager, or ADC LTD NM Training Department. Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors. Assist with projects and process improvement at the direction of their supervisor. Coordinate with PSID and ADC LTD NM personnel as necessary. Perform all other duties as assigned.

Requirements

Ability to maintain a professional demeanor.
Familiarity with Microsoft Excel and computer databases.
Proficiency in common workplace hardware and software.
Excellent organization and prioritization skills.
Strong analytical skills and detailed-oriented.
Strong verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to handle frequent and recurring phone conversations.
Familiarity of ADC LTD NM contracts and contractual requirements.
Understanding of ADC LTD NM investigative process and procedures.
Familiarity with federal and ADC LTD NM security standards.

Responsibilities

Model ADC LTD NM’s core values, policies and procedures and ensure the same are supported at all times.
Collect, sort, distribute, scan, upload, and file ADC investigator field notes.
Conduct data retrieval from databases and people as required to successfully process investigative material.
Receive and sign for FedEx/certified mail and forward misdirected mail.
Keep detailed records of all incoming packages from field investigators.
Destroy documents in compliance with all contractual requirements and federal regulations.
Review case parts and field notes to ensure every lead that appears in each Report of Investigation (ROI) also has a field note and resolve missing field notes with investigators.
Continuous phone contact and email interactions with investigators and internal personnel required.
Ensure accuracy of each field note and edit general header information not specific to investigative testimony or content.
Process outgoing FedEx requests.
Release vouchers for contractor payments upon receipt of field notes.
Maintain a working knowledge of Roadrunner.
Quickly troubleshoot issues as they arise.
Conduct occasional queue and quality spot checks of their own work and report the results to their supervisor.
Request training as needed from their supervisor, PSID quality operations manager, or ADC LTD NM Training Department.
Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.
Assist with projects and process improvement at the direction of their supervisor.
Coordinate with PSID and ADC LTD NM personnel as necessary.
Perform all other duties as assigned.