PTS Implementation Technician - Miami North

Publix Super Markets • North Miami, FL

1d • Onsite

About The Position

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. The Publix Technology Services (PTS) Implementation Technician position will provide I T technical support for the Miami North area to primarily include installation of IT hardware in Publix retail stores. Our Implementation teams work a variable shift, based on demands of current projects or support schedule. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task. Occasional Sunday night work may be required. The exact schedule will be determined by the managing supervisor based upon the needs of the overall team. Why Join Us? Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness. Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization. Your Impact: Installation of desktop computers, servers, laser and thermal printers, point of sale systems, barcode scanners, weighing devices, and networking systems. Connecting and testing network cables, wireless devices, and other peripherals. Troubleshooting and resolving installation or connectivity issues. Coordinating with other IT staff or vendors as needed for complex installations. Traveling between assigned Publix stores to perform on-site work. Provide support in other geographic areas when required. Provide support of implementation projects by working a varied schedule, including some overnight shifts when required Travel out of town to install New Stores. Maintaining accurate van inventory to ensure all necessary parts are available for onsite repairs Candidate must live in the Miam, FL, or surrounding area, or must be willing to relocate there upon acceptance of the position

Requirements

• Associate degree in information technology or equivalent experience
• 1+ year of PC/Technical support experience
• Flexibility to work an overnight schedule, occasionally for extended periods
• Must be at least 20 years of age
• Must have a valid driver license and maintain an excellent driving record
• Basic understanding of IT hardware and industry standards
• Basic understanding of Windows Operating Systems
• Analytical and troubleshooting skills
• Cable management and troubleshooting skills
• Computer and electronic equipment installation skills
• Ability to lift 75 lbs.
• Ability to climb and work on a ladder
• Ability to crouch, kneel and work in confined areas for extended periods
• Ability to use hand and power tools

Nice To Haves

• Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
• 3+ years of PC/Technical support experience
• Basic understanding of Active Directory
• Experience using problem reporting and ticketing systems
• Understanding of the Publix retail environment

Responsibilities

• Installation of desktop computers, servers, laser and thermal printers, point of sale systems, barcode scanners, weighing devices, and networking systems.
• Connecting and testing network cables, wireless devices, and other peripherals.
• Troubleshooting and resolving installation or connectivity issues.
• Coordinating with other IT staff or vendors as needed for complex installations.
• Traveling between assigned Publix stores to perform on-site work.
• Provide support in other geographic areas when required.
• Provide support of implementation projects by working a varied schedule, including some overnight shifts when required
• Travel out of town to install New Stores.
• Maintaining accurate van inventory to ensure all necessary parts are available for onsite repairs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree