Quality Assurance Specialist - RMA

Tectran Mfg. • Buffalo, NY

12d • $24 - $29

About The Position

The Quality Assurance & RMA Coordinator manages the full Return Merchandise Authorization (RMA) lifecycle while supporting Quality Assurance initiatives that improve product reliability and customer satisfaction. This role combines hands-on failure analysis, regulatory compliance, data reporting, and cross-functional collaboration to drive continuous improvement and reduce product returns.

Requirements

• High school diploma or equivalent required
• Experience in product failure analysis and material evaluation
• Experience in a manufacturing or distribution environment preferred
• Electro-mechanical product experience preferred
• Proficiency with inspection equipment (CMM, optical comparators, hand measurement tools)
• Ability to read and interpret technical drawings/blueprints
• Working knowledge of manufacturing and assembly processes
• Experience with quality tools (5-Why, Fishbone, Pareto, 8D)
• Proficiency in Microsoft Office
• Working knowledge of Internal Auditing; experience with planning and executing audits preferred
• Experience with basic in-house calibration of precision hand tools (calipers, micrometers) is preferred but not required
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Highly organized and detail-oriented
• Self-motivated, proactive, and results-driven
• Collaborative team player
• Employee will be required to wear the provided PPE per the role requirements
• Follow site safety and any department specific protocols
• Report safety hazards or potential safety hazards to reporting Supervisor
• Attend company safety meetings
• Prolonged computer work and desk time
• Frequent standing, walking, and bending throughout facility
• Ability to lift up to 50 lbs
• Frequent use of hand dexterity and near vision

Nice To Haves

• Bilingual (English/Spanish) a plus

Responsibilities

• Manage end-to-end RMA process from intake through disposition
• Review and validate warranty eligibility
• Perform product teardown, testing, inspection, and root cause analysis
• Determine and communicate disposition (repair, replace, credit, reject, return to stock)
• Track and analyze RMA metrics, including turnaround time and failure trends
• Develop dashboards and generate weekly/monthly reports
• Inspect and evaluate raw materials, assemblies, and finished goods
• Perform and document testing per internal and customer requirements
• Investigate non-conforming materials (NCMR) and coordinate containment and rework
• Support Corrective and Preventive Actions (CAPA)
• Ensure compliance with DOT, FMVSS, ISO 9001, ISO 14001, SAE, and other applicable standards
• Serve as point of contact for regulatory requirements including Prop 65, REACH, RoHS, TSCA, GADSL, and Conflict Minerals
• Partner with Engineering on root cause investigations and product improvements
• Provide feedback to Manufacturing on defect trends and systemic issues
• Collaborate with Production, Supply Chain, Customer Service, and suppliers to resolve quality concerns
• Participate in continuous improvement initiatives to reduce RMAs and improve processes

Benefits

• Health, Dental, Vision, Life and AD&D, and various voluntary insurance coverages
• 401(k) program with a company match
• Wellness program
• Paid time off (PTO) and holiday pay (10 days annually)
• $500 referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED