Part Time Emergency Communications - Quality Assurance Specialist
About The Position
Help us truly make a difference in our community. We are looking for a compassionate, energetic, and detail oriented person to join our team as a Quality Assurance Specialist. 911 is an exciting, diverse and technology rich area of public safety. This part-time position offers a flexible work schedule and the opportunity to directly support our 911 telecommunicators. Join us today and be an integral part in providing quality service to our responders and citizens! The Quality Assurance Specialist plays a vital role in maintaining high standards of service for the public and public safety agencies within the 911 Emergency Communications Department. This position involves the use of specialized software to evaluate adherence to policies, procedures, and protocols. The Specialist will analyze findings to assist in policy development, training, and continuous improvement initiatives. Confidentiality is paramount, as the role involves handling sensitive information from Law Enforcement, Fire, Emergency Medical Services (EMS), and the National Crime Information Center (NCIC).
Requirements
- EDUCATION: High School Diploma or GED
- EXPERIENCE: Must possess good computer skills, proficient in Microsoft office products, possess strong analytical skills and problem-solving skills.
- CERTIFICATIONS/LICENSE: Must be able to obtain and maintain the following licenses and certifications within a given time frame: Emergency Medical Dispatch - Quality Assurance (EMD-Q), Emergency Fire Dispatch - Quality Assurance (EFD-Q), Certification in CPR, Criminal Justice Information System (CJIS) Security Awareness Training, and NCIC Full Access Certification.
Nice To Haves
- Previous emergency communications experience preferred.
Responsibilities
- Spearheading the Quality Assurance and Quality Improvement Program.
- Objectively evaluate the delivery of services to the public and responders to ensure conformity with policies, procedures, and practices.
- Prepare quality assurance reports on a weekly, monthly, and quarterly basis from multiple data sources for supervisor and administrative review.
- Conduct quality assurance on court ordered and internally requested calls/radio traffic and complete any required documentation and reports.
- Meet the prescribed number of reviews for areas including Law Enforcement, Emergency Medical Services, Fire and National Crime Information Center.
- Attend various meetings, trainings, and review trade literature for new and relevant technology to keep the department current with the industry on trends regarding quality assurance and quality improvement policy and procedures.
- Provide documentation and agency support for attaining and maintaining accreditation.
- Monitor certifications and report continuing education hours.
- Other duties as assigned within the scope of the quality assurance and quality improvement program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
Number of Employees
11-50 employees
