Quality Control Specialist

Home Bank • Lafayette, LA

1d

About The Position

The Quality Control Specialist I is responsible for ensuring the accuracy, compliance, and integrity of all Home Bank deposit products and services. This role monitors account documentation oversees maintenance performed by retail and deposit services staff and manages core specification changes. The Specialist serves as a subject matter expert for deposit products, services, and key regulations (Regulation E, Regulation DD), and provides expert support to internal teams to deliver excellent customer service.  The deposit products include, but not limited to DDA, Savings, Certificate of Deposits, Individual Retirement Accounts, Health Savings Accounts and Safe Deposit Boxes.

Requirements

• High school diploma or equivalent required; Bachelor’s Degree preferred.
• A minimum of 2 years related banking experience required or applicable experience in Deposit Services Department of a financial institution.
• Strong commitment to excellent internal and external customer service.
• Demonstrate strong organizational skills with attention to detail and ability to multitask.
• Demonstrate excellent interpersonal, written, and verbal communication skills.
• Self-directed/motivated with the ability to work independently or with a team with little or no supervision.
• Dependable, willing to perform additional tasks as needed within the department and stay with a problem until resolution.
• Proficiency in Microsoft Word and Excel; familiarity with banking software (e.g., FISERV, Jack Henry) preferred.
• Ability to use good judgment and be discreet with confidential information.
• The ability to listen and understand information and ideas presented through verbal and written communications.

Nice To Haves

• Bachelor’s Degree preferred.
• familiarity with banking software (e.g., FISERV, Jack Henry) preferred.

Responsibilities

• Provide expert support to Retail Staff by guiding them through legal documentation requirements related to new account openings, account changes, and deceased depositor process.
• Provide timely support via phone, email, and ticketing system to resolve inquiries and issues.
• Answer all incoming phone inquiries regarding products and services professionally and with an enthusiastic manner, in accordance with established policies and procedures.
• Responsible for analyzing new accounts in the core system to ensure accuracy and verifying all required documentation is complete and compliant with Regulation E, Regulation DD and internal procedures.
• Maintain and monitor the Deposit New Account Exceptions report to ensure accuracy of documentation and proper account coding within the core system; communicate and resolve documentation exceptions.
• Perform quality control on file maintenance changes to customer names and account data records.
• Ensure supporting documentation is received in accordance with the Customer Identification Program (CIP) and archived appropriately; communicate and resolve documentation exceptions.
• Review and resolve daily exception items related to new account openings and file maintenance changes to ensure timely and accurate processing; communicate and resolve documentation exceptions.
• Perform daily monitoring of internal department customer and core system changes. Ensure all supporting documentation is accurately obtained and securely stored in the cold storage system.
• Review and verify the accuracy of the reporting to third party servicing agent for contributions and final payments entered by the Deposit Services department to ensure data integrity.
• Perform Items Processing by reconciling and processing all Teller Capture, Branch Capture, Mobile Deposits, ATM Deposits, Merchant Capture Deposits; balance and transmit files to the Federal Reserve.
• Work late evening hours and rotate shifts with other Deposit Services employees.
• Generate daily checks for distribution and maintain inventory for Certificates of Deposit and Savings Accounts.
• Review large dollar transactions, multiple signature requirements, and potential counterfeit items to ensure compliance and prevent fraud.
• Respond to research and verification requests for deposits; ensure accuracy and timely resolution.
• Evaluate deficit balance accounts; make outbound collection calls and negotiate repayment plans.
• Identify right of offset and mail notices to customers as appropriate.
• Record levies related to deposit accounts into Home Bank’s Legal Tracking System, which includes identifying accounts related to the Levy.
• Perform research and produce documentation for all subpoenas and respond through Legal Tracking Service for submission to requesting agency.
• Ensure accuracy of statement data and check images before processing and delivering statements and notices to third-party vendors.
• Validate accuracy of statements and notices sent, mailed, and imported into the bank’s cold storage system.
• Open, review and process daily lockbox transactions through the branch capture solution, which includes  sending correspondence to lockbox customers.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED