Quality Performance Manager Senior

Gallagher•Portland, OR

9d•Remote

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Ideal candidates will possess leadership experience in Workers' Compensation, with preferred jurisdictional knowledge and expertise in California (CA), Oregon (OR), or New York (NY) (Northeast region). We are seeking a strategic and results-driven quality leader committed to developing best-in-class claims operations and enhancing outcomes at every stage of the process. Open to all other jurisdictions. Remote 100%. Lead a high-performing team of Quality Performance Leads, fostering collaboration, innovation, and accountability to achieve organizational goals and drive success.

Requirements

High School Diploma.
Minimum of 7 years related Worker's Compensation claims experience.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Bachelor's degree; 9 years relevant claims handling experience in addition to proficiency in MS Office applications, and related claims and business software.

Nice To Haves

Claims Background: 7-10 years experience working with Worker's Compensation claims
Previous auditing experience
Strong process management and leadership skills
Ability to professionally interact with all levels of claims management

Responsibilities

Dedicated to offering exclusive customer care services to meet needs of client base, specializing in worker's compensation claims.
Engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations.
Development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
Oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program