Quality Team Lead

CMA CGM

3d

About The Position

The Quality Lead is responsible for supervising daily warehouse floor activities for assigned customers while ensuring strict adherence to client-specific procedures, work-instructions, safety standards, and quality requirements. This role supports the Quality Supervisor by ensuring operational compliance, coaching staff, identifying process deviations, and assisting with implementation of Corrective and Preventive Actions (CAPAs).
Responsible for supporting continuous improvement through non-conformance analysis, reporting and corrective action. Identifies opportunities and makes recommendations for improving quality, compliance and process efficiencies to ensure the company maintains a robust Quality Management System.Models and acts in accordance with CEVA guiding principles and core values.

Requirements

• Knowledgeable on implementing customer quality procedures and internal company procedures on the shop floor.
• Familiar with OHSA and WHIMIS, Third Party Warehousing, Materials Management, Logistics, Auditing and Customer Service.
• Ability to understand, maintain and support quality standards and procedures.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and effectively presenting information and responding to questions from management, employees and vendors.
• Ability to meet and exceed customers’ expectations while working in a professional manner.
• Ability to promote the company Environment Quality, Safety and Corporate Sustainability policies.
• Support, motivate and assist other team members in maintaining Quality Assurance standards.
• Positively interact with customers, suppliers, peers and employees influencing positive results.
• Must be able to read, write and speak English fluently.
• High school diploma or GED.
• Minimum 2 years related experience.
• 5 years experience in human resources in progressive HR roles, including strategic responsibilities as well as prior HR generalist experience.
• Minimum 2 years previous experience in a supervisory role.

Nice To Haves

• Associates Degree.
• Minimum 1 year industry experience

Responsibilities

• Distributing work assignments and ensuring employees are completing tasks timely and accurately as required by Management.
• Assisting in providing on-the-job training as directed by Management.
• Leading team meetings on a daily basis and track team performance metrics.
• Enforce compliance with client procedure and work instructions on the warehouse floor.
• Conduct "over-the-shoulder" audits of receiving, put-away, picking, packing, and checking processes to catch errors before dispatch.
• Conduct routine floor checks to verify correct product handling and documentation.
• Record results of floor audits and maintain accurate record filing systems. Share audit results with Operations and Quality Management.
• Immediately address and communicate deviations from customer processes to CEVA Operations and Quality Management.
• Support implementation of containment actions and corrective actions initiated by the Quality Supervisor.
• Monitor workflow and propose process improvement to CEVA management to prevent bottlenecks and delays.
• Ensure shift handovers are properly conducted to avoid any errors.
• Monitor picking/checking accuracy and inventory accuracy.
• Collaborate with internal stakeholders to identify root causes of errors at operational level.
• Escalate recurring issues to Quality and Operations Supervisors.
• Assist in closing CAPAs within agreed timelines.
• Provide real-time coaching to warehouse associates on correct quality processes for assigned customers and performance standards.
• Report daily operational performance and quality metrics to the Quality Supervisor.
• Assist in training new hires on client-specific procedures and necessary requirements in collaboration with Operations Management.
• Assist on-site customer and quality assurance representatives.
• Support achievemnt of customer expectations of quality, safety, service and value criteria.
• Maintain quality performance data supporting QA Metrics tracking and performance improvement.
• Promote a culture of accountability and quality ownership.
• Other duties as assigned.

Benefits

• competitive Paid Time Off
• 401(k)
• health insurance
• employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance
• Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED