RCM Support Specialist

RethinkFirst•Philadelphia, PA

9d•Remote

About The Position

Rethink Behavioral Health is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical, staff training and practice management tools for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Therefore, we are looking for the right person to join our billing service team. The RCM Support Specialist - Helpdesk is responsible for providing quality customer service while efficiently handling inquiries, customer complaints, and/or billing questions by phone, email, or chat to resolve client inquiries related to ABA services.

Requirements

Associate degree or higher level of education
Must have a strong customer service background and knowledge of ABA insurance policies and practices is required.
Must be flexible to adapt to changes in procedures and job assignments
Experience with Salesforce is strongly preferred.
Excellent oral and written communication skills: Ability to communicate effectively and professionally with providers, payers, peers within Rethink and clearinghouses.
Strong active listening/comprehension skills to gather client feedback and assess the situation in order to address the issue on the first pass.
Prior experience managing the A/R process for clients is strongly preferred.
Experience with Tebra, Azalea, Central Reach Availity and Stedi are all preferred.
Experience with SharePoint is desired

Responsibilities

Work with customers through multiple communication methods to address inquiries related to Rethink’s new Integrated Billing system, clearinghouse enrollment or general ABA billing questions.
Close tickets once you have responded to the client inquire and fully address their questions.
Respond to clients within a 24-hour timeframe.
Maintain strict HIPAA-compliant confidentiality with all client-related data.
Log tickets into sales force for issues that need to be escalated to the RCM, Product or Technology teams.
Learn how the Integrated Billing system works and how it interfaces with multiple clearinghouses, payers and providers. This will be an ongoing process as system capabilities and client scope is expanded.
Support both East and West coast clients as needed.
Perform other responsibilities as directed including learning and assisting users with our BH and Employer Products