Ready Mix Customer Service/Dispatch Representative

Delta Industries, Inc. • Jackson, MS

98d • Onsite

About The Position

Delta Industries, Inc. is a trusted regional construction materials supplier. Established in 1945, Delta Industries aims to provide a solid foundation for economic prosperity and quality of life through construction materials solutions. We are looking for a Dispatch/Customer Service Representative to be responsible for coordinating the scheduling and delivery of ready-mix concrete to customer job sites in a timely, safe, and cost-effective manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced, dynamic environment.

Requirements

• High school diploma or GED required; Associate’s degree preferred.
• Prior experience in dispatch, logistics, or customer service preferably in construction or ready-mix industry.
• Knowledge of ready-mix concrete products and delivery logistics is a strong plus.
• Strong computer skills; experience with dispatch software (e.g., Command Alkon, TrackIt) preferred.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Receive and process customer orders via phone, email, or order entry systems.
• Schedule and dispatch concrete delivery trucks efficiently to meet customer timelines.
• Communicate with drivers, plant personnel, and customers throughout the delivery process to ensure satisfaction.
• Monitor GPS and dispatch software to track truck locations and make real-time adjustments to schedules as needed.
• Resolve delivery or product issues by coordinating with appropriate personnel and maintaining customer communication.
• Maintain accurate records of orders, delivery times, and special instructions.
• Provide product and delivery information, pricing, and technical support as needed.
• Coordinate with sales, quality control, and operations teams to ensure order accuracy and customer satisfaction.
• Follow safety protocols and support company compliance with DOT and other regulatory requirements.
• Participate in daily production and dispatch meetings as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees