Reception Desk Rep - Radiology
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This is a full-time position, Monday through Friday 11:30am-5:30pm. Job Description: Job Summary: The Reception Desk Rep interacts extensively in person/ via telephone with patients, the public, healthcare providers, support staff and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customers service skills, broad-judgment, independent thinking and problem solving. Additionally the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing/insurance information.
Requirements
- High School diploma or GED required.
- 1-3 years related work experience required in a customer service role.
- Have demonstrated skills excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations..
- Attention to detail, strong verbal communication , customer service and keyboarding skills.
- Medical terminology knowledge.
- Excellent interpersonal skills and the ability to work both independently and as a part of the team which includes fellow Reception Representatives, technologists, physicians and nurses.
- Basic familiarity with computers.
- Ability to navigate at a basic level within web-based applications.
Nice To Haves
- Associate's degree preferred.
- Prior experience working in customer service related roles.
Responsibilities
- Answers, screens, and processes incoming calls in a professional manner.
- Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers.
- Utilizes and adheres to department and hospital guidelines and accurately updates patient's demographic and insurance data at the time of scheduling and check-in.
- Utilizes and adheres to a phone script, clinical decision trees, and scheduling criteria following department guidelines.
- Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or triage the call.
- Sends out accurate and complete communication e-mails to physicians or to other healthcare providers.
- Take appropriate actions to diffuse challenging situations.
- Seeks assistance from supervisor and others appropriately when confronted with unpredictable patients situations and or/behaviors.
Benefits
- As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
- Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
- More than 35,000 people working together.
- Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
- Equal Opportunity Employer/Veterans/Disabled
- At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.
- Our culture promotes continuous learning, growth, innovation and a sense of belonging.
- We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.
- While you're busy caring for and supporting our patients, we take care of you.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
