Receptionist - Customer Accounts Support

EH Wolf & Sons•Slinger, WI

2d•Onsite

About The Position

Receptionist – Customer Accounts Support Schedule: Monday–Friday, 7:00 AM – 3:30 PM E.H. Wolf & Sons is a family-owned company committed to delivering high-quality fuel and lubrication products while creating a workplace grounded in our core values. We prioritize safety, honest communication, teamwork, a strong work ethic, and positively impacting others — all within a culture that encourages adaptability and continuous improvement. We are seeking a Receptionist – Customer Accounts Support team member to be the welcoming face of our office while assisting with customer accounts, order-taking, and accounts receivable tasks. This role is ideal for someone who thrives in a collaborative environment, enjoys helping others, and takes pride in providing exceptional service both in person and over the phone. Why Join E.H. Wolf & Sons? At E.H. Wolf & Sons, you’ll be part of a team that genuinely values its people. We emphasize safety, collaboration, honest communication, and creating a positive impact. You’ll have opportunities to build relationships, support customers directly, and contribute to the smooth operation of our office. Benefits include: Comprehensive health, dental, and vision coverage 401(k) match 100% up to 5% Paid time off (Earn up to 3 weeks in the first year) and holiday schedule Supportive team culture focused on growth, respect, and safety Requirements What You’ll Do Greet and assist customers, visitors, and callers with professionalism and friendliness. Answer and route incoming calls; take clear, accurate messages. Take and enter customer orders into the system. Receive and distribute mail, packages, and courier deliveries. Support accounts receivable by preparing deposits, gathering payment documentation, balancing cash boxes, and processing billing batches. Assist customers by phone, email, or in person with questions or account needs. Perform routine administrative tasks including data entry (such as Degree Days), door schedule updates, and general office support. Provide backup support to team members and assist with additional duties as needed. Skills & Abilities Strong verbal and written communication Friendly, service-oriented approach Ability to multitask and prioritize effectively Creative problem-solving skills Proficiency with Microsoft Office or similar software Ability to interact with empathy, professionalism, and accountability Education & Experience High school diploma or equivalent required Customer service experience required Physical Requirements Ability to sit for extended periods and work on a computer Ability to lift up to 15 pounds occasionally Equal Opportunity Employer E.H. Wolf & Sons and M.A. Wolf Trucking are Equal Opportunity/Affirmative Action Employers and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Requirements

Strong verbal and written communication
Friendly, service-oriented approach
Ability to multitask and prioritize effectively
Creative problem-solving skills
Proficiency with Microsoft Office or similar software
Ability to interact with empathy, professionalism, and accountability
High school diploma or equivalent required
Customer service experience required
Ability to sit for extended periods and work on a computer
Ability to lift up to 15 pounds occasionally

Responsibilities

Greet and assist customers, visitors, and callers with professionalism and friendliness.
Answer and route incoming calls; take clear, accurate messages.
Take and enter customer orders into the system.
Receive and distribute mail, packages, and courier deliveries.
Support accounts receivable by preparing deposits, gathering payment documentation, balancing cash boxes, and processing billing batches.
Assist customers by phone, email, or in person with questions or account needs.
Perform routine administrative tasks including data entry (such as Degree Days), door schedule updates, and general office support.
Provide backup support to team members and assist with additional duties as needed.