Receptionist

Cushman & Wakefield • Sunnyvale, CA

13d • $21 - $25

About The Position

Responsible for front desk and office support operations for commercial services efficiently and effectively.

Requirements

• Post-Secondary Education
• 0-3+ years of experience in a receptionist or administrative support role
• Strong written and oral skills
• Basic computer skills, strong Microsoft Office Suite skills a plus
• Ability to plan, organize and manage processes
• Basic knowledge of office administrative duties
• Ability to follow instructions and procedures

Nice To Haves

• Front desk and/or office experience a plus

Responsibilities

• Greet / Direct All Visitors
• Provides an elevated level of care as they engage with customers, guests, and clients.
• Proactively greets familiar faces with a smile and using their name.
• Wishes them well with their day.
• Helps , as needed.
• Able to confidently answer Frequently Asked Questions.
• Answer questions regarding wayfinding - Strong knowledge of the workplace and escorts end-users to their destination, within reason.
• Badging
• Ensures that everyone who enters the building is authorized.
• Each entrant into the workplace should have a visibl e badge.
• If they do not, the Receptionist will need to ask the individual to stop and register.
• Assists contractors, new hires, and current employees with badging needs.
• Assign loaner badges as needed .
• Welcomes and checks customers, guests and clients in and ensure guests connect with host .
• Assist guests with check-in using iPads.
• Assist with vendors signing in and connecting them with the correct POC with Intuitive.
• Manage Phones
• Answers incoming calls with a warm greeting.
• Utilizes candid responses for answering calls, routing calls, etc.
• Uses standard language and escalation protocols for answering and directing phone calls.
• Other Tasks
• Assist with event support – Event set up , catering set up, etc
• Ensures lobby area is presentable - Ensures the space is tidy, free of clutter and safety hazards.
• Submit work orders as needed based on inspection of the lobby.
• Ensure content on lobby monitors are updated daily with meetings, schedules, etc.
• Working on additional content on monitors such as employee Birthdays/Anniversaries, etc.
• Receptionists to work with Senior Workplace Experience Manager on hospitality programs
• Generate proactive work orders for the building .
• Minimum requirement for proactive work order generation is 5 per week.
• Receives incoming USPS mail and ensures it's routed to the shipping and receiving associate.
• Provides additional administrative tasks, as needed, throughout the workday.
• Knowledgeable on Lost & Found protocol and supports where needed.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed