Receptionist

Southern Colorado Clinic PC•Pueblo, CO

just now•Onsite

About The Position

This position is required to perform all duties of Receptionist. This position will be responsible for ensuring premier customer service for both in-person and over the phone patients, visitors, and vendors. Receptionists are the liaison between the public, medical staff, and business office staff.

Requirements

High School Diploma
Knowledge of medical terminology.
Ability to multitask.
Strong ethical code of conduct.
Ability to maintain sensitive confidential information.
Proficiency with computers and EMR software.
Autonomous, positive mindset and team player.
Ability to remain motivated with a positive attitude.
Disciplined, organized, and detail oriented.
Willingness to learn and adapt.
Ability to work with all levels of management and staff in a professional capacity.

Responsibilities

Welcomes and greets all patients and visitors in a warm and welcoming manner.
Answers phone calls while maintaining a polite, professional, phone manner using proper phone etiquette.
Screen phone calls, submitting a patient case or forwarding urgent calls as needed.
Maintain paper and electronic Protected Health Information (PHI) in compliance with HIPAA regulations.
Registers new patients, updates existing patient demographics, and obtains updated identification and insurance information.
Collect patient payments, copays, and balances, recording payment according to Clinic policy and provide the patient with receipt.
Maintains Physician appointment schedules in accordance with Clinic scheduling policies.
Review future scheduled appointments for insurance eligibility flags, follow up with patients/insurance companies if necessary.
Confirm and/or reschedule appointments as necessary.
Facilitate patient flow by notifying the medical staff of patient arrival, informing patients of potential delays, and communicating with patients and staff in a professional manner.
Follow-up on reception buckets between patients.
Escort patients to the Radiology department when requested.
Performs other clerical duties such as data entry, faxing, filing, photocopying, and transcription.
Must be available to work evening and weekend hours.
Maintain work area and lobby in a clean, sanitized, and organized manner.
Follows all Infection Prevention policies and procedures.
Attends annual required company programs and trainings.
Attends all regular required department and company meetings.
Maintains strictest confidentiality.
Performs all other tasks and projects assigned.