Records Analyst

City of Austin • Austin, TX

4d • $29 - $33 • Hybrid

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles—Empathy, Ethics, Excellence, Engagement, and Equity—anchor our approach to delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. ABOUT AUSTN WATER For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. The utility draws water from the Colorado River into three regional water treatment plants, Handcox, Davis, and Ullrich, which have a combined capacity of 335 million gallons per day. Austin Water has two wastewater treatment plants, Walnut Creek and South Austin Regional, that can treat up to 150 million gallons per day of sewage. Wastewater is treated to produce high-quality effluent, which is safely returned to the Colorado River to augment environmental flows. More than a billion gallons of this high-quality effluent are reclaimed each year for outdoor irrigation, industrial cooling, manufacturing, and other uses. Austin Water consistently ranks among the best in the country for water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants. Job Description: Records Analyst Purpose: Single point of contact (SPOC) for the development, implementation, and administration of a departmental records and information management program.

Requirements

• Knowledge of professional records and information management theory, best practices, principles, standards, technologies, and requirements.
• Knowledge of their department’s services and operations and the records, data, and information systems that support them.
• Knowledge of departmental practices, policies, and procedures.
• Familiarity with local, state, federal guidelines, laws, and regulations related to records and information management.
• Knowledge of the City’s practices regarding retention schedule development.
• Knowledge of the City’s practices regarding disaster planning and business recovery techniques for records.
• Knowledge of departmental disaster planning and business recovery plans.
• Knowledge of the City’s practices regarding the management of records with historical value.
• Knowledge of training methodologies and techniques, including curriculum development.
• Ability to train others.
• Skill in multi-tasking and prioritizing job duties
• Skill using computers and standard desktop software applications.
• Skill in oral and written communication
• Skill in analysis, problem solving and decision making.
• Skill in communication, team building, and coaching.
• Ability to write formal policy and procedure documentation.
• Ability to work with all levels of staff.
• Strong customer service orientation.
• Graduation with a Bachelor’s degree from an accredited college or university plus one (1) year of records management experience.
• Experience may be substituted for the required education up to a maximum of four (4) years.
• Completion of the COA Records Management Certificate Program may substitute for two (2) years of experience or education.
• Must have a valid Texas Driver's License.
• Must have City of Austin’s Records and Information Management Certificate or must obtain Certification within two (2) years of hire/appointment.

Nice To Haves

• Working knowledge of the principles, concepts, and practices for records management
• Experience with information management and applicable software
• Experience in records and information management for a large and complex organization and knowledge of applicable laws, policies, and procedures.
• Working knowledge of state and local government organization, operations, and functions
• Demonstrated ability to work with a wide variety of professional, support, and clerical staff
• Excellent communication skills, including both written and oral, with the ability to effectively communicate across a wide range of employees, teams, managers, and directors.
• Strong organizational skills and experience in planning, organizing, and managing the delivery of administrative services to support organizational goals.
• Ability to lead or coach a large team
• Experience in public speaking and the ability to make presentations
• Ability to lift at least 25 pounds
• Proficient in Microsoft Office Suite.
• Ability to travel to other City of Austin work locations, as needed.

Responsibilities

• Coordinates the development and implementation of departmental records and information management programs.
• Reviews the effectiveness of departmental record-keeping practices and proposes recommendations for improvement.
• Coordinates the development and implementation of departmental records management policies, standards, and procedures for indexing, classification, retention, disposition, and protection
• Oversees the completion and ongoing maintenance of the department’s records inventory.
• Coordinates the review process for the department’s records control schedules and submits them to the Office of the City Clerk for review and approval.
• Works with the Office of the City Clerk to maintain the control schedules and keep them up to date.
• Assists with the identification of the department’s vital records and the creation and maintenance of the department’s vital records protection and disaster recovery plans.
• Develops and delivers records management training programs and materials, including policies, standards, and procedures
• Reviews and approves requests to transfer departmental records to the Records Center or destroy records that have met retention requirements.
• Reviews and approves the disposition of the department’s records and submits disposition requests to the Office of the City Clerk.
• Attends meetings, recommends tasks for, and evaluates the performance of, the department’s Records Management Team.
• Attends corporate/departmental Records Management Team meetings and coordinates with the Office of the City Clerk.
• Prepares an annual report on the status of the department’s records and information management program.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level