Records Representative

Metropolitan Community College (Kansas City) • Omaha, NE

1d • $20

About The Position

The Records Representative position provides exceptional customer service through the processing of various paper work and face to face or phone interactions. Assists with the processing of electronic transcripts, name changes, enrollment verification requests, FERPA forms and other forms. This position oversees the scanning, retention and conversion of student records. Including filing documents, submitting state IDs, submitting monthly reports, and performing other tasks as assigned

Requirements

• Knowledge of College-supported computer software programs, particularly Ellucian Colleague and thirty party e-transcript software applications.
• Knowledge of general office procedures and proficient keyboarding skills.
• Proficient knowledge of the Microsoft Office Suite.
• Excellent proofreading skills.
• Strong organization skills.
• Possess a great attention to detail.
• Strong customer service skills.
• Ability to work independently and/or as part of a team.
• Ability to demonstrate a positive and professional attitude.
• Knowledge and compliance of FERPA laws regarding confidentiality.
• Ability to effectively work and interact with various cultures and ethnicities.
• High School Diploma or GED
• Three years of full-time experience in records including student records, medical records, finance, accounting, banking, bookkeeping, or human resources.
• Ability to type a minimum of 50 wpm with accuracy.
• Equivalent combination of education and/or work experience considered.
• Ability to travel between campuses for meetings or position responsibilities.
• Must pass a background check.

Nice To Haves

• Associate’s degree preferred.

Responsibilities

• Receives, sorts, and data enters all inbound high school and college transcripts, both electronic and paper.
• Answers inbound calls from the Registrar’s office mainline.
• Processes outbound college transcript requests, using Colleague and third party e-transcript system; contacting students with any account issues.
• Responsible for the delivery of monies to the Student Financial Services department.
• Processes name change requests on a weekly basis.
• Removes and maintains a list of student probation holds.
• Processes enrollment verification requests.
• Processes FERPA forms.
• Posting of all CLEP, AP, ACT, and Dantes scores.
• Responsible for the scan/retention/conversion/filing project of student records from paper documents to electronic documents.
• Assists student work-study with filing and serves as point of contact for questions.
• Submits state IDs.
• Maintains overall document integrity, by reviewing forms for accuracy, data entry of information, sending correspondence to students for any missing documentation.
• Assists with the Registrar’s office inventory.
• Maintains procedural manual on a regular basis.
• Attend work activities or programs as scheduled or assigned.

Benefits

• Metropolitan Community College offers a wide array of benefits to faculty and staff. Review our Benefits at a Glance here https://pa-hrsuite-production.s3.amazonaws.com/3306/docs/44786.pdf

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED