Referral Agent

St. Peter's Health Regional Medical Center • Helena, MT

20h • Hybrid

About The Position

The Referral Agent is primarily responsible for
all activities relating to the successful, seamless, patient-oriented, and
timely scheduling of referrals and appointments within St. Peter’s Health
Medical Group (SPHMG), according to established criteria, templates, and
protocols. The Referral Agent frequently provides the first impression of the
organization and must ensure optimum internal and external customer satisfaction
while answering calls, obtaining patient demographics, and third party
information with a high degree of accuracy. Works collaboratively with care
teams and other departments within the organization to ensure full integration
of scheduling/registration functions. Works collaboratively with members of the
SPHMG Service lines to maximize clinic schedules. Provides patients with basic
instructions such as preparation for visit, directions, arrival times,
information to bring to visit, expectations for payment, and other key
information to ensure a successful patient experience. This position requires
excellent customer service skills, both written and oral, which involves ability
to communicate effectively in person or over the phone. Assists with other
duties as assigned.

Requirements

• High school graduate, HiSET or GED preferred
• 1-2 years of Hospital admissions or physicians office experience preferred or 1 plus years professional work experience required
• Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner
• Impeccable personal honesty, integrity and confidentiality are essential

Nice To Haves

• Experience in customer service or scheduling departments in a healthcare setting highly preferred
• Medical terminology preferred

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED