Referral Care Coordinator - Orthopedics

Advocate Health and Hospitals Corporation • Greensboro, NC

14h • $21 - $31

About The Position

Join our team as we prepare to open a brand‑new Ambulatory Surgery Center this summer! In the Referral Care Coordinator role, you will be the central hub for coordinating orthopedic referrals, securing insurance authorizations, and scheduling a high volume of orthopedic procedures. Your work ensures that patients move smoothly through every step of their care—from initial referral to procedure scheduling—while maintaining accuracy, efficiency, and exceptional service.

Requirements

• High School Diploma or GED required.
• Prior computer experience required.
• Customer service experience required.

Nice To Haves

• Strong understanding of insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Experience with medical records software preferred.

Responsibilities

• Complete and process referrals for patients, coordinating with both referring and receiving practices or departments.
• Obtain all necessary insurance authorizations.
• Direct patients to providers within their insurance network.
• Review and explain benefits to patients, ensuring they understand their coverage.
• Coordinate and schedule surgical procedures, diagnostic tests, and other services with internal and ancillary providers.
• Prepare and communicate financial estimates for patients (as applicable).
• Review and confirm schedules, ensuring accuracy and proper time allocation.
• Follow up on all referrals to eliminate care gaps and maintain continuity.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED