Regional Account Manager

Impel

About The Position

We’re looking for a Regional Performance Manager (RPM) to manage and grow a portfolio of accounts within a defined region. This is a hybrid Sales + Customer Success role where you’ll focus on driving retention, increasing revenue, and ensuring customers are getting maximum value from Impel. You’ll act as a trusted advisor to your clients—building strong relationships, driving adoption, and identifying opportunities to expand the partnership.

Requirements

Experience in account management, customer success, or sales (preferably SaaS)
Proven ability to retain and grow existing accounts
Experience managing multiple client relationships simultaneously
Strong consultative selling and relationship management skills
Ability to operate in a hybrid Sales + CS role
Highly organized with the ability to manage a high-volume book of business
Comfortable in a fast-paced, metrics-driven environment

Nice To Haves

Experience in digital marketing, automotive, or retail
Familiarity with Salesforce and Google Analytics

Responsibilities

Manage a portfolio of regional accounts, owning retention and growth
Drive 90%+ revenue retention while identifying expansion opportunities
Lead regular account reviews and strategic check-ins with clients
Ensure strong utilization of Impel’s platform across client teams
Deliver onboarding, training, and ongoing enablement
Proactively identify risks and resolve issues to maintain high customer satisfaction
Identify upsell and cross-sell opportunities within existing accounts
Partner with Sales as needed to close expansion opportunities
Support development of customer stories, case studies, and references
Work closely with Product, Marketing, and Operations to align on client needs
Share customer feedback to help shape product and go-to-market strategy
Track activity, account health, and revenue in Salesforce
Maintain strong activity levels (calls, meetings, follow-ups) to drive results