Regional Aquatics Manager
About The Position
The Regional Aquatics Manager is responsible for driving swim lesson growth, maintaining instructional quality, ensuring every family has a positive experience at our San Jose-Bascom location, and overseeing instructors at our surrounding satellite locations. This role plays a critical part in meeting lesson count objectives, improving retention, and coaching instructors to deliver consistent, high-quality lessons. This is a hands-on leadership role that requires an active presence on the deck, strong coaching skills, and the ability to balance performance goals with safety, morale, and customer satisfaction across multiple locations.
Requirements
- Bachelor’s degree preferred but not required.
- 3-5 years of supervisory or management experience.
- Experience coaching, mentoring, and evaluating team performance.
- Background working with children and families in an educational or recreational setting.
- Strong communication, follow-through, and attention to detail.
- CPR, AED, and First Aid certification (or ability to obtain within 30 days).
- Ability to meet physical requirements of an active aquatic environment.
- Ability to travel regularly between assigned Waterworks Swim School locations.
- Availability to work full-time hours, including at least one weekend day.
Responsibilities
- Drive lesson growth and exceed lesson count objectives across multiple locations.
- Monitor and manage key performance metrics, including retention, renewals, level advancement, and customer feedback.
- Coach instructors to improve lesson quality, engagement, and customer retention.
- Ensure families are satisfied with instructors, progress, scheduling, and facility conditions.
- Oversee aquatics training programs, including evaluations, in-water training, role-play, and trainee release.
- Provide consistent feedback—both positive and corrective—with proper documentation.
- Evaluate lessons and wrap-up conversations with focus on progress, renewals, and growth tactics.
- Step in for safety interventions and instructional support as needed.
- Maintain high morale and support staff reliability using company protocols.
- Oversee and manage instructors at satellite locations, providing direct leadership, accountability, and performance support through regular communication and check-ins.
- Conduct site visits to satellite locations to work with instructors in the water, offering hands-on coaching, skill development, and real-time instructional support to ensure consistency with Waterworks standards.
- Respond to parent concerns and escalate to Customer Relations when appropriate.
- Submit reports and communicate performance trends to senior leadership.
- Assist with marketing initiatives and encourage online reviews.
- Ensure pool water balance, equipment readiness, and facility standards in collaboration with other managers and maintenance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
