Regional Director of Operations

Circle of Life Home Care Anishinaabe•Shoreview, MN

About The Position

Circle of Life is growing, and we have an opening for a Regional Director of Operations to join our team. This position will oversee and manage our Metro office in Minnesota. Circle of Life is a leading home care agency serving 6 states. We provide services for seniors, children, and people with disabilities, and our mission is to “honor those we serve.” We take pride in the responsibility we have caring for our clients so that they can stay independent in their own homes and communities because we believe that home is the safest place to be. Circle of Life’s focus is creating a workplace where respect, appreciation and teamwork are the shared experiences of our team. We do good for our employees by collaborating on scheduling, a focus on wellbeing, a client-first directive, respecting and valuing every team member, having fun along with top industry compensation and benefits. We also do good in our work. Our team of office and field staff care about each other and the clients we serve. We help one another. We care and provide for a wide range of patients with a focus on serving the underserved. Qualified applicants will have 3 years of management experience, excellent verbal and written communication skills and interpersonal and customer service skills. Healthcare and/or home care experience preferred. The Regional Director of Operations oversees the day-to-day activities for their assigned branches, ensuring the organization is managed and performing efficiently and effectively. While carrying out the responsibilities of the position, ensure the values of servant-leadership, empathy, altruism, and integrity are evident in all actions and encounters. Positively change the lives of individuals and families in our communities Serve the underserved providing access to care for those who have been traditionally overlooked by the health care system Support a talented team of administrative and clinical professionals and be a part of a team that supports each other

Requirements

3 years of management experience
Excellent verbal and written communication skills
Interpersonal and customer service skills

Nice To Haves

Healthcare and/or home care experience

Responsibilities

Participate in the hiring and training of managers
Organize and oversee the work and schedules of managers
Conduct performance evaluations
Handle discipline of employees as needed following company policy
Establish quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated (identify opportunities for improvement)
Implement policies and procedures that will improve day-to-day operations
Oversee office operations, ensuring each branch is reaching goals set by departmental and company leadership
Monitors budget and revenue in each office to achieve financial objectives
Communicates and explains new directives, policies/procedures to manager for change and meets with staff to explain changes, answer questions, and maintain morale
Improve customer service and satisfaction
Market current products to potential clients, families, case workers and potential referral sources
Leads coordination and integration of efforts among homecare teams to produce smoother workflow and more cost-effective business processes
Traveling is required