Regional Director of Operations: Mister Sparky Electric

SERVICE MINDS LLC•Bessemer, AL

1d•$160,000 - $200,000

About The Position

Service Minds is the parent company of nationally recognized home service brands, including Mister Sparky Electric, Benjamin Franklin Plumbing and One Hour Heating & Air Conditioning. We pride ourselves on delivering exceptional service to residential customers while fostering a culture that invests in the growth and success of our employees. Joining Service Minds means becoming part of a supportive, high-performing team with opportunities for career advancement across multiple skilled trades. As a Regional Director of Operations, you will have a hands-on, strategic role leading multiple branches across North Florida and Birmingham, Alabama. You will drive operational excellence, growth in residential electrical services, and a high-performing leadership culture. This role is ideal for someone with direct experience in residential electrical service, including both field service and customer-facing sales, combined with proven leadership skills in managing and developing teams of branch managers and field technicians. Your focus will include building and mentoring strong branch managers, ensuring top-quality customer experiences, achieving financial and operational goals, and executing the company’s vision across your region.

Requirements

Residential electrical service experience required, including customer-facing service and sales.
Prior experience in management or leadership roles, including leading large teams and other leaders.
Sharp critical thinking skills, including complex problem-solving, judgment, and decision-making.
Strong people-first, selfless, and servant-leader mentality.
Excellent communication and interpersonal skills.
Strong organizational and time management skills with the ability to shift priorities as needed.
Experience managing a budget and a strong operational financial acumen.
Goal-oriented with a desire to achieve company and personal goals and the ability to coach teams to success.
Valid driver’s license and acceptable driving record required.

Nice To Haves

Experience with Service Titan software preferred.

Responsibilities

Support business plan development and create focus on company vision and goals.
Communicate with teams about direction and become the visionary force for employees.
Conduct regular department meetings with sales and service teams supporting branch managers.
Follow up on decisions made in team leadership meetings and ensure accountability and proper execution.
Meet regularly with branch managers to review operational objectives and performance goals.
Conduct regular branch visits and monitor branch performance, focusing on sales, profit, controllable expenses, and action plans.
Train and develop branch managers; create a culture of continuous coaching that drives manager growth and retention.
Ensure branch and technician teams perform at high quality with a focus on safety through training, follow-up, and leadership.
Facilitate resolution of issues or roadblocks between departments.
Take charge in high-priority crises and support operational problem-solving.
Perform “ride-alongs” with field technical and sales staff on a regular basis.
Conduct weekly meetings with department leaders to ensure continuity exists among team leaders and that goals are met or exceeded.
Participate in regularly scheduled conference calls with other organizational leaders and attend in-person management meetings as needed.
Manage and develop operations staff including hiring, terminating, training, evaluating performance, and directing work assignments.
Participate in company-sponsored training classes.
Conduct branch visits regularly and complete branch visit checklists in coordination with branch managers.
Other responsibilities as assigned.

Benefits

401(k) with Employer Match to help you secure your future
Company Vehicle, Fuel Card & iPad Provided for convenience and efficiency
Comprehensive Health Benefits – Choose from HMO, PPO, and HDHP options
40% Employee Discount on Our Services to keep your home in top shape
Paid Time Off & Paid Holidays so you can recharge and spend time with loved ones
Immediate Access to Benefits starting the first of the month after 30 days of employment
Access to a Range of Career Paths across multiple skilled trades within the Service Minds family (Mister Sparky, One Hour Heating & Air Conditioning)
Work in a Supportive Environment that invests in your success, with regular training and development programs
Health Savings Account (HSA) options to help you save for future healthcare needs
Flexible Spending Accounts (FSA) – Save on eligible healthcare and dependent care expenses while reducing taxable income
Employee Assistance Program (EAP) – Access free, confidential support for mental health, financial planning, and family concerns
Telehealth Services 24/7 – Skip the waiting room with virtual access to board-certified doctors for non-emergency care
Professional development programs and leadership training to help you build a long-lasting career