Regional Facilities and Operations Manager

Evergreen Goodwill•Seattle, WA

2d•$84,000 - $126,000•Onsite

About The Position

The Regional Facilities and Operations Manager oversees the operational integrity, maintenance, and functionality of Evergreen Goodwill’s facilities across assigned regions. This role ensures safe, efficient, and well-maintained environments for staff, customers, and program participants. In addition to managing the facilities organization, the Regional Facilities and Operations Manager is responsible for janitorial services across all retail and administrative locations, ensuring cleanliness, sanitation, and compliance with environmental and safety standards. The role partners closely with store operations, procurement, and the risk & safety teams to maintain operational excellence across all facilities.

Requirements

High School diploma or GED required; Associate’s or Bachelor’s Degree in Construction Management, Facilities Management, or related field preferred.
10+ years of experience in facilities management, construction, or building operations, including 3–5 years of supervisory experience.
Experience managing janitorial services or custodial operations across multiple locations preferred.
Strong project management experience, including budgeting, scheduling, and vendor coordination.
Demonstrated knowledge of building systems (HVAC, electrical, plumbing, lighting, roofing, & fire protection).
Proficiency in maintenance management software and Microsoft Office suite.
Valid WA State driver’s license with a good driving record and proof of insurance.
Exceptional leadership and communication skills with the ability to manage cross-functional teams.
Strong problem-solving, time management, and prioritization skills.
Ability to manage multiple concurrent projects with minimal supervision.
Excellent interpersonal and collaboration skills.
Commitment to continuous improvement and operational excellence.
Demonstrated ability to uphold Evergreen Goodwill’s values of inclusion, integrity, and service.
Ability to lift and carry up to 50 pounds.
Frequent standing, bending, kneeling, climbing, and walking across varied surfaces.
Ability to travel regularly across regions (King, Snohomish, Skagit, Whatcom, Kitsap Counties).
Flexible schedule, including occasional evenings and weekends.
Work environments include retail stores, donation centers, and office locations.

Nice To Haves

Associate’s or Bachelor’s Degree in Construction Management, Facilities Management, or related field preferred.
Experience managing janitorial services or custodial operations across multiple locations preferred.

Responsibilities

Oversees facilities and janitorial staff/vendors across multiple regions, ensuring timely and high-quality work completion.
Oversees janitorial services for all retail, warehouse, and administrative facilities.
Develops cleaning and sanitation schedules, ensuring consistent quality standards.
Negotiates and manages contracts with janitorial vendors, including scope, pricing, and performance reviews.
Conducts regular inspections and audits to ensure service levels meet organizational expectations.
Implements environmentally responsible cleaning practices that align with Evergreen Goodwill’s sustainability goals.
Collaborates with the Director of Facilities and Risk Management to plan and manage regional capital projects, remodels, and new store openings.
Develops and manage project schedules, budgets, and documentation for facility team.
Manages vendor relationships, procurement processes, and maintenance agreements.
Ensures facilities meet regulatory compliance for fire safety, ADA accessibility, and environmental standards.
Partners with Safety, Procurement, and Retail Operations teams to identify process improvements and cost-saving opportunities.
Leads initiatives to reduce waste, energy consumption, and maintenance costs.
Builds a positive, inclusive, and performance-oriented culture within the team
Provides coaching, training, and performance feedback to direct reports.
Promotes a strong safety culture, ensuring adherence to Evergreen Goodwill’s safety standards and procedures.
Fosters collaboration across departments to support organizational mission and operational excellence.
Carries out supervisory responsibilities in accordance with Evergreen Goodwill policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Partners with People & Culture team as needed.

Benefits

A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee discounts
Employee referral bonus
Employee Assistance Program (EAP)
Mentorship Program
Career Advancement Opportunities
Paid Job Training