Regional Facility Compute Architect

Caterpillar Inc.•Nashville, TN

11d•$128,470 - $208,770•Onsite

About The Position

As a Regional Facility Compute Architect, you will contribute to the success of Caterpillar’s remote office/back office (ROBO) compute environment. In this role, you will be part of a team responsible for the complete lifecycle of remote office servers and supporting infrastructure. This includes planning, creating design solutions, deploying, and monitoring to ensure the computer infrastructure operates at maximum reliability, scalability, and efficiency.

Requirements

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Extensive Experience: Advises others on the assessment and provision of all technical solutions. Engages appropriate subject matter resources to effectively resolve technical issues. Mentors others to enhance their technical competence and its application to achieve more effective technical solutions. Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. Assumes accountability for personal technical performance and holds others responsible for theirs.
Emerging Technologies: Knowledge of emerging technologies; ability to design, apply and evaluate new information technologies for business environments.
Level Working Knowledge: Assists in comparing business performance before and after the implementation of new information technologies. Participates in the integration of new information technologies with an organization's existing system. Decides on short-term, daily business needs for the design of information technologies. Coordinates the design, application and evaluation process for new information technologies. Adheres to organizational policies related to information technology usage.
Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
Level Expert: Leads in the design of IT hardware to meet organizational needs. Develops policies and processes associated with the implementation of IT hardware. Leads in the integration of IT hardware for other platforms within the organization. Elaborates on key issues and solutions during the hardware design, implementation and integration process. Improves the functionality of an organization's IT hardware. Monitors new IT hardware technologies provided by vendors.
Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Extensive Experience: Plays an active or leading role in recording and storing requirement documents in various forms. Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage. Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases. Produces detailed functional and information requirements models and documentation. Trains others on requirements walkthroughs and quality reviews. Utilizes automated diagramming tools to ensure traceability of requirements.
Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Level Extensive Experience: Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future. Creates trouble reports for all issues found and reviews solutions for completeness and correctness. Directs the resolution of communications problems in multi-vendor environments. Resolves a variety of hardware, software, and communications malfunctions. Coaches others on advanced diagnostic techniques and tools for unusual or performance-related problems. Facilitates the distribution of releases reports and correction packages to departments or clients.

Nice To Haves

Bachelor’s degree in computer science, Computer Engineering, or related field.
10+ years designing, deploying, and operating remote office compute infrastructure.
Experience with Dell and Cisco server/computer hardware and any other server hardware that could be relevant.
Experience with server virtualization (VMware, Nutanix, etc.)
Strong communication, teamwork, analytical, interpersonal, and customer service skills.
Ability to communicate service interruptions is critical; management and impacted customer base must be aware of the situation and anticipated recovery time.
Experience working on multiple projects simultaneously and delivering against deadlines in a complex global environment

Responsibilities

Design, document, deploy, and manage remote office computer solutions through all phases of lifecycle management for Dell and Cisco server equipment deployed at enterprise hosting locations and local facilities.
Support infrastructure and deployment projects across multiple regions and locations.
Partner with hardware, software, and vendor teams on the development of data center solutions.
Provide project participation, advice, and counsel to IT personnel, management, and project teams on various aspects of remote office compute hardware and software.
Lead in the design of IT vendor hardware to meet organizational needs.
Establish and implement global security and operational best practices and adhere to IT Controls.
Adhere to IT Service Management processes, instruction, and procedural documentation.
Work with application support teams/customers/operations/application teams to develop plans to minimize the technical and/or business impact of computer environment changes.
Monitor, troubleshoot and resolve complex problems within the compute environments.