Regional General Manager - Midwest Region

Varsity Brands•Louisville, KY

23h•Hybrid

About The Position

As a key leader within our Operations team, the Regional General Manager will drive operational excellence and customer satisfaction across their designated region. In this strategic and highly visible role, you will ensure regional performance goals are met by setting clear direction, empowering your teams, and proactively solving challenges with efficiency and sound judgment. The Regional General Manager will champion Varsity Spirit’s core values by modeling the highest standards of professionalism and integrity in all interactions—both internally and externally. Your leadership will directly influence team culture, event execution quality, and the overall customer experience, making you essential to the region’s continued success and growth.

Requirements

Experience in budgeting and managing expenses for events profitably.
Ability to problem solve under pressure.
Proven ability to lead individuals.
Proficient familiarity with productivity tools such as Microsoft Office Suites with fluency in Microsoft Excel.
High level of customer service acumen.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Exceptional communication and interpersonal abilities to interact with various stakeholders.
Ability to work independently and collaboratively as part of a team.
Strong problem-solving skills to handle unexpected customer issues effectively.
Leadership style based on Varsity Brands Core Values of Service, Passion, Integrity, Respect, Innovation, Transparency
Deep interest and experience in recognizing inefficiency and turning into high-performing teams/processes.
Passionate about work, detail-oriented, analytical, and excellent problem-solving abilities
Possess a high level of integrity.
Be widely trusted, direct and transparent, with the ability to establish and maintain effective relationships.
Demonstrated ability to effectively communicate and present to all levels of leadership.
Customer service oriented and ability to partner with individuals at all levels in many different functional areas of the business.
Demonstrated ability to execute in an ambiguous environment with competing priorities.
Bachelor’s degree in business or related field or equivalent work experience.
Minimum of 10 years industry experience.
Prior experience in a leadership position managing people and profitability.

Nice To Haves

SalesForce experience a plus.

Responsibilities

Provide leadership, and direction to the Regional team that drives operational excellence
Manage, motivate and retain operations team meeting regularly with the regional operations team.
Ensure Hiring and Onboarding of team is in accordance with required compliance.
Management of team’s performance to consistently encourage retention, growth and productivity.
Collaborate with the regional leadership team to evaluate and conduct annual performance evaluations of team members.
Oversee, plan, and coordinate the operational and logistical strategies within a given region.
Oversee all departments such as operations, registration, staffing, etc.
Partner with sales, marketing and scoring staff.
Ensures that their region achieves goals in areas such as profitability and customer satisfaction.
Delegate responsibilities to various team members that sets them up for success.
Establish and Maintain relationships with various venue leadership, CVB/s, etc.
Communicate frequently with Varsity Spirit Event Leadership Team
Partner with Finance, Director of Operational Excellence and Director of Competition Experience to oversee budgeting process.
Manage all assets such as (buildings, equipment, insurance, etc.)
Participate on various committees and/or boards essential to our business both indirectly and directly.
Serves in a high-level management and/or support role at events