Regional Inside Sales Manager

Oliver Packaging and Equipment Company•Walker, MI

9h•Hybrid

About The Position

If you are looking for a company where you can grow and develop alongside respectfully collaborative teams, join us at Oliver Packaging and Equipment Company. With a history dating back to 1890, we offer the stability of a well-established organization and the support of colleagues who truly value one another. In addition to competitive base pay, we provide a generous benefits package, including a bonus plan, a 5% 401(k) match, 15 days of paid time off, and 10 paid holidays in your first year (pro-rated in year one). Our culture is built on teamwork and a shared commitment to creating and delivering packaging and equipment solutions around the globe. You’ll see your work make a real impact—in places like Walmart and Panera Bread, in schools providing meals to children, through programs like Meals on Wheels supporting seniors, and in hospitals helping patients in recovery. If you want your work to matter and to be part of a supportive team with a strong foundation and long-term vision, this is the opportunity for you. The Inside Sales Manager will play a key role in growing and developing business within our existing customer base in the food packaging and equipment sector. This role focuses on strengthening relationships, identifying upsell opportunities, and ensuring customers have the solutions they need. Working within the commercial team, including Outside Regional Sales Managers, Account Managers, Field Service Technicians, Parts & Service Team, and Marketing, this position is critical to achieving customer satisfaction and driving revenue growth.

Requirements

Proactive and results-driven, with a track record of meeting or exceeding sales goals.
At ease establishing business relationships with individuals from various industries and at various corporate levels
Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Effective, constructive daily communication with the sales team.
Strong understanding of food packaging and equipment markets, including key trends and challenges.
Strong communication and interpersonal skills with a customer-focused mindset.
Self-motivated, results-driven, and able to work independently and as part of a team.
Ability to work effectively in a team-oriented environment.
Expertise with CRM, MS Office, particularly Word, Excel, PowerPoint and Outlook
Bachelor’s degree in business, sales, or a related field (or equivalent work experience).
2+ years of experience in inside sales, customer service, or account management, preferably in the food packaging, equipment, or manufacturing industries.

Responsibilities

Account Management: Maintain and strengthen relationships with existing customers to ensure long-term satisfaction and retention. Proactively reach out to customers to identify additional needs, introduce new products or services, and resolve any issues.
Sales Growth: Identify and execute opportunities to upsell and cross-sell within the existing customer base. Collaborate with your sales team to develop tailored solutions for customers, contributing to overall revenue goals.
Collaboration with the Commercial Team: Work closely with Outside Regional Sales Managers, Account Managers, and Field Service Technicians to coordinate efforts and share customer insights. Partner with the Parts & Service Team to ensure seamless after-sales support and customer service. Collaborate with Marketing to execute campaigns targeted at existing customers and drive engagement.
Customer Support: Provide product information and pricing details to customers in a timely and professional manner.
Reporting and Documentation: Maintain accurate records of customer interactions, sales activities, and opportunities in the CRM system. Provide regular updates and reports on sales performance and customer feedback to the VP of Customer Care.