Implementation, Regional Manager

Multiplier Technologies Private Limited

13d

About The Position

At Multiplier, we're pioneering the future of remote employment. Our platform enables companies to hire top talent from anywhere in the world while simplifying the complexities of compliance, payroll, and benefits. Backed by leading investors like Sequoia, DST, and Tiger Global, we're disrupting the traditional employer of record space and driving global impact. The Regional Manager leads a team of Implementation Managers (IMs) and Project Managers (PMs), ensuring exceptional onboarding experiences for clients by driving operational excellence and delivering projects on time, in scope, and in compliance. This role is both tactical and strategic — responsible for day-to-day team management, workload distribution, and escalation handling, while also contributing to long-term planning to scale the Implementation function.

Requirements

5+ years of experience in client-facing project or implementation roles, preferably within a SaaS or Global Employment organization
2+ years of people management experience, with a proven ability to lead distributed teams
Strong project governance, capacity planning, and escalation management skills
Excellent communication, collaboration, and stakeholder management abilities
Comfortable working in a fast-paced, ambiguous environment with evolving priorities
Experience managing multi-country or multi-product onboarding projects
Knowledge of HRIS, payroll, global mobility, or EOR (Employer of Record) processes

Responsibilities

Manage a regional team of IMs and PMs, providing coaching, performance management, and professional development.
Ensure projects are delivered on time, within scope, and in compliance with internal and external requirements.
Assign new clients based on IM/PM capacity; actively monitor and balance individual pipelines.
Act as the second point of escalation for client and internal issues, resolving blockers and aligning stakeholders.
Support the Sr Manager in scaling the Implementation function, improving maturity across processes, KPIs, documentation, and governance.
Work closely with Sales, CSM, Product, Payroll Ops, and Compliance teams to ensure seamless client handoffs and proactive risk management.

Benefits

Opportunities to make a significant impact on the business and shape our marketing strategies.
Autonomy to drive projects and initiatives that contribute to our growth objectives.
Collaboration with a dynamic, diverse, and passionate team of professionals.
Career growth and development opportunities within a rapidly expanding organization.
Competitive compensation package, benefits, and recognition culture.

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