Regional Order Coordinator

Spirax-Sarco Ltd.

5d

About The Position

Here at Spirax Sarco we offer the industry’s most extensive range of products with services, coupled with practical industry application expertise. In short, we build solutions that set the benchmark for steam utilization worldwide.
Job Summary
Be a customer advocate and ensure the delivery of excellent customer service through communication and coordination with cross-functional work partners. Demonstrates the ability to work in a fast-paced environment at a high level of effectiveness using technical and problem-solving skills. Build a rapport with customers to gather feedback on improvement opportunities and initiate actions related to those opportunities. Self-starter with the ability to enhance customer experience and assure service level KPIs are met or exceeded.

Requirements

• The candidate should have a bachelor’s in engineering, Business Administration, Marketing, or a related field (In lieu of a degree, equivalent education and relevant experience will be considered.)
• Experience: 3+ years of Inside Sales/Customer Service experience in a manufacturing environment with a strong commercial aptitude and a sense of urgency.
• Demonstrated computer proficiency in current Microsoft Office programs, presentation and graphics, PDF, Salesforce CRM, and call center software is also strongly desired.

Responsibilities

• Provides information on product delivery, availability, pricing, and specifications.
• Ensures that pricing adheres to SSI policies and any negotiated agreements
• Proficiency in product sizing/selection.
• Collaborating on product selection and alternative offerings to satisfy customer requirements
• Coordinates substitutes, alternative products, and logistics to satisfy customer-required ship dates
• Communicate with technical staff and vendors to gather needed information for quoting/proposals and job requirements
• Efficiently process quotes and sales orders in SalesForce and E1, and resolve incoming customer inquiries, via phone and email, within established guidelines and KPIs for each functional area
• Reviews, interprets and provides recommendations to management on customers’ legal requirements for purchase orders, price agreements, non-disclosure agreements, etc.
• Effectively manages and delivers an elevated service level to strategic customers
• Manage backlog for assigned regions. Anticipate and where appropriate, mitigate any issues before they can negatively impact on the customer experience
• Leads and manages extensive quote/order tracking while project managing
• Attend weekly meetings with internal team and work partners to facilitate communication and collaboration
• Identify and help implement process improvements within the Customer Service function that increase customer satisfaction
• Exemplifies the company’s commitment to excellence in service with effective communication addressing customer needs through setting accurate expectations and follow-up
• Handles all incoming issues and resolves them using smart customer-focused decision-making skills
• Exercises independent judgment to resolve customer issues such as product application issues, substitute product recommendations, securing third-party supplier quotes, and alternative shipping methods

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level