Registration Technician I

Kenaitze Indian Tribe•Kenai, AK

11d

About The Position

The Registration Technician is responsible for the accurate check-in process for all un'ina (patient) this includes verification of the following: insurance, demographic, and required Health Systems forms. The Registration Technician's job duties must be completed accurately and timely as the performance directly impacts the revenue received by the Kenaitze Indian Tribe. The Registration Technician is responsible for assisting with all incoming phone calls to Dena'ina Wellness Center.

Requirements

High School Diploma or GED
Two (2) years' experience in a medical office setting as a Registration Technician or Scheduler with experience in insurance verification
Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy , or obtain within 90 days of hire, or, with approval of the hiring manager, sign a Memorandum of Understanding (MOU) in lieu of having a driver's license to perform the required duties of the position (If Applicable)
Basic Life Support (BLS) certification required, or obtain within ninety (90) days of hire
Proficiency with Microsoft Suite, or obtain training within 90 days of hire
Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
This position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position

Nice To Haves

Years of experience in customer service
Knowledge and experience working with cultural diversities
Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
Ability to work independently as well as collaboratively
Strong attention to detail and accuracy in data entry
Excellent communication and interpersonal skills to interact with diverse un'ina (patient) populations
Ability to work effectively in a fast-paced environment with multiple priorities
Knowledge of medical terminology

Responsibilities

Greeting un'ina, verifying their identity, and responsible for completing the check-in process
Responsible for accurate completion of the check-in process for all un'ina appointments which includes verification of demographic information to include name, address, contact information, insurance details, and updating any forms as needed
Scans photo ID, insurance cards, and other necessary documentation into electronic health record (EHR)
Completes pre-registration prior to un'ina appointment to ensure all necessary documentation is in the un'ina chart
Verifies insurance coverage for each un'ina and accurately attaches correct insurance to encounter
Verifying Family Health Resource (FHR) screening for un'ina (patients) is completed annually
Accurately documents all un'ina encounters within the EHR
Responsible for scheduling un'ina (patient) appointments
Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance
The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.