Reimbursement Shared Services Supervisor - SoM, Integrated Resources - Finance

University of Washington•Seattle, WA

11d

About The Position

The Integrated Resources - Finance team has an exciting opportunity for a Reimbursement Shared Services Supervisor ( Shared Services Supervisor (E S SEIU 925 Supv)) . University of Washington (UW) School of Medicine (SoM)’s Integrated Resources - Finance team was established in June 2023 with the launch of Workday Finance. The model centralizes finance functions to enhance efficiency, ensure compliance, and streamline operations. The mission of Integrated Resources - Finance is to standardize financial processes to ensure compliance, drive efficiency and effectiveness, and deliver high-quality, reliable financial services. By continuously improving service delivery, data accuracy, and stakeholder responsiveness, Integrated Resources - Finance supports SoM’s mission to improve the health of the public. The Reimbursement pod processes and reviews reimbursements, ensuring compliance for UW employees and offering non-employee reimbursement services to select units. The Shared Services Supervisor is responsible for overseeing Analysts and Specialists, providing mentorship, ensuring operational excellence, and promoting compliance with University, State, and Federal financial requirements. The Shared Services Supervisor plays a critical role in optimizing processes, supporting continuous improvement initiatives, and ensuring reliable, high-quality service delivery for departments across the SoM.

Requirements

Bachelor’s Degree and two years of work experience in fiscal, accounting, or payroll operations.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Nice To Haves

Experience with University of Washington financial systems, policies, and procedures.
Demonstrated ability to lead a high-performing team in a fast-paced, high-volume environment.
Strong analytical skills and experience interpreting complex regulations.
Proven track record of implementing process improvements in financial operations.
Excellent communication skills, with the ability to explain compliance and transactional information to a variety of audiences.

Responsibilities

Directly supervise Analysts and Specialists, including hiring, training, workload assignment, performance evaluation, and development and monitoring of key performance indicators.
Ensure Analysts and Specialists maintain expertise in compliance policies, workflow processes, and system functionality by leading team trainings.
Manage daily oversight of financial transaction processing, ensuring accuracy, timeliness, and compliance with policies.
Coordinate schedules, assignments, and priorities to meet service delivery metrics.
Act as the primary escalation contact for non-routine transactions.
Evaluate escalations for accuracy, compliance with policies, and potential risks.
Provide training and education to departments on procedural requirements and relevant policies.
Collaborate with Manager and Director to prepare for audits.
Interpret complex University, State, and Federal financial regulations for staff and departments and maintain expertise in assigned functional area.
Participate in SoM-wide trainings by contributing subject matter expertise in functional area.
Oversee improvement initiatives to optimize transaction processes and enhance service delivery within the team.
Collaborate with Directors, Pod Managers, and Partnership Team to align shared services operations with institutional financial goals.
Identify trends in transaction errors or process breakdowns and develop solutions to reduce recurrence.
Lead the implementation of updated SOPs, workflows, and documentation templates.