RELEASE OF INFORMATION COORD NON-CERT

Sparrow•East Lansing, MI

3d•Onsite

About The Position

General Purpose of Job: Coordinate release of information from all requestors. Assess and complete requests in compliance with Joint Commission guidelines, HIPPA standards, and departmental and corporate policies. Provide excellent customer service to the medical staff and internal/external customers. Receive, evaluate, and coordinate release of information requests. Serve an educator and resource for customers needing to access personal health information. Direct customer inquiries to the appropriate areas within HIM and Sparrow. Essential Duties: This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

Requirements

Successful completion of Release of Information micro-credential through AHIMA within 5 months of hire (preferred)
Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) (preferred)
Minimum 1 year experience in customer service, healthcare, or a similar setting requiring teamwork
Previous Release of Information experience or medical office setting (preferred)
Associates or Bachelors Degree in Health Information Management, Business, Allied Health or related field. In lieu of educational requirements, equivalent experience may be accepted. Experience will include a combination of schoolwork or any relevant previous job experience similar to the Health Information Management Department (medical records)
Positions posted after 1/1/2023 may be required to be fully onsite based on operational need
Demonstrates excellent customer service skills
Demonstrates excellent verbal and written communication skills
Knowledge of contents within the medical record
Demonstrates working knowledge of federal and state guidelines and the ability to apply the knowledge
Working knowledge of the release of information workflow
Ability to prioritize multiple tasks and meet demands
Ability to function independently with minimal supervision
Personal computer skills and ability to use other computer peripheral equipment

Nice To Haves

Successful completion of Release of Information micro-credential through AHIMA within 5 months of hire
Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA)
Previous Release of Information experience or medical office setting

Responsibilities

Demonstrates expert knowledge and applies state and federal guidelines with validating and processing incoming release of information requests
Receives requests for personal health information through mail, phone or walk-in requestors.
Assess requests for information based on Sparrow and departmental policies; questions requestors to obtain all information needed to process request
Evaluates authorization for release of information forms, court orders, guardianship papers or other documents presented for completeness. Ask requstors to supply these documents as needed per policy
Informs or involves manager or Risk Management department as needed
Provides education and serves as a resource to anyone requesting personal health information
Prepares list of records for retrieval and coordinates retrieval with permanent file area and other locations
Evaluates records with requests and routes for copying
Evaluates copied records for accuracy and quality
Prepares payment invoices for record copies and processess payment when received
Maintains a record of all requests for information using the ROI Management computerized tracking system and/or EPIC
Ability to provide friendly and efficient customer service to internal and external customers including hospital personnel and patients
Performs complete Release of Information function as needed for urgent requests
Analyze data and patient information in both computerized systems and physical charts to determine if two or more medical record numbers belong to the same patient
Merge medical record files to display one unique medical record number
Merge duplicate medical record numbers in the appropriate computer system(s)
Evaluate potential MPI overlay situations to determine if visits from distinct patients are contained in one medical record number, and evaluate the steps needed to split the visits in both physical and computerized charts
Serve as a system liaison for integrating Enterprise MPI management into newly installed Registration systems and clinical systems linking disparate MPI databases
Other duties as assigned