Remote Customer Service Account Specialist

AIL

1d • Remote

About The Position

AO Globe Life has a 70-year history of supporting veterans, labor union members, credit union members, and their families across the United States. Our mission is built on service and integrity—helping individuals understand their coverage options while supporting long-term financial security for the families we serve.
We are expanding our remote workforce and seeking service-oriented professionals who want to make a meaningful impact while building a flexible career within a stable, mission-driven organization.
Position Overview
As a Remote Customer Service Account Specialist, you will work directly with members who have requested information, providing guidance on available coverage options that align with their needs. This fully remote role offers flexibility, structured support, and the opportunity to grow professionally while delivering excellent service to members nationwide.

Requirements

• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Non-U.S. residents are not eligible at this time
• Strong written and verbal communication skills
• Excellent organization, time management, and attention to detail
• A self-motivated, service-focused mindset
• Strong problem-solving and critical thinking abilities
• Comfort working independently while collaborating within a remote team
• Coachability and openness to professional development

Nice To Haves

• Client service or customer-facing experience (helpful but not required)

Responsibilities

• Conduct scheduled virtual consultations with members via Zoom
• Help individuals and families understand available coverage options
• Guide clients through the onboarding and enrollment process
• Deliver exceptional customer service to support satisfaction and retention
• Provide ongoing account support including policy updates and client inquiries
• Maintain accurate digital records and documentation
• Ensure compliance with company guidelines and regulatory standards

Benefits

• Fully remote position with location flexibility across the United States
• Flexible scheduling with autonomy over your workday
• Pre-qualified client consultations provided—no cold outreach required
• Comprehensive training and professional development programs
• Union membership through OPEIU Local 277
• Health insurance premium reimbursement and support programs
• Recognition programs and performance incentives
• Long-term stability within a respected organization with a 70+ year legacy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed