Remote Desktop Support Analyst (Azure Virtual Desktop)

Maxana • Chicago, IL

6h • Remote

About The Position

We are hiring IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs.. This is a hands-on, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments managed with Nerdio is required.

Requirements

• Experience in Service Desk, IT Support, or Endpoint Support
• Hands-on experience supporting Azure Virtual Desktop (AVD)
• Experience working with Nerdio (mandatory)
• Strong Windows 10/11 troubleshooting skills
• Familiarity with Active Directory and user account management
• Comfortable working in structured, process-driven environments
• Strong written and spoken English

Responsibilities

• Provide L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)
• Troubleshoot login issues, session disconnects, performance problems, and application access
• Support local laptops used primarily for AVD connectivity
• Support Nerdio-managed AVD environments, including:
• Dynamic host pools
• Golden image updates (following runbooks)
• Software distribution to AVD hosts
• Support user access and devices via:
• Active Directory (AD)
• Microsoft Entra ID (Azure AD)
• Intune
• Provide operational support for:
• PrinterLogic
• Mimecast
• Zscaler
• Perform daily checks, follow change processes, and escalate issues when required

Benefits

• Fully remote
• Clear scope and expectations
• Hands-on experience with AVD and enterprise tools
• Opportunity to grow advance into leadership roles, while working with the brightest minds in the game

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed