Remote Member Services Advisor

AO Globe Life • Richmond, VA

4d • Remote

About The Position

AO Globe Life is seeking dedicated, people-focused individuals to join our fully remote team. This opportunity is ideal for professionals who enjoy helping others, thrive in a structured yet flexible environment, and want to build a long-term career while working from home. In this role, you will assist individuals and families across the United States in understanding and accessing benefit programs designed to provide financial protection and peace of mind. You will meet virtually with clients who have already requested information—there is no cold calling or door-to-door outreach. AO Globe Life provides comprehensive training, mentorship, and a supportive team culture so every team member has the tools and confidence to succeed. Whether you are starting your career or pursuing a new professional direction, this role allows you to combine meaningful work with long-term growth.

Requirements

• Must be authorized to work in the United States
• Access to a Windows-based laptop or desktop computer with webcam
• Reliable high-speed internet connection
• Quiet, professional workspace suitable for virtual meetings

Nice To Haves

• Customer service, sales, or client relations experience is helpful but not required

Responsibilities

• Conduct scheduled virtual consultations with individuals and families across the United States using Zoom
• Listen carefully to client needs and help them identify benefit options that fit their circumstances
• Clearly explain available programs in a professional and easy-to-understand manner
• Guide clients through the enrollment process from beginning to completion
• Maintain organized digital records of client interactions, documentation, and follow-up communication
• Provide continued support after enrollment to ensure long-term client satisfaction
• Participate in ongoing professional development, mentorship sessions, and product training
• Collaborate with team members to share best practices and support overall team goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed