Rental Service Agent

Indie Campers•Athens, OH

About The Position

Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results. The Rental Service Agent is a dual-focused role: Customer Experience Champion for rentals Sales Specialist for RV purchase demos and conversions This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV. The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards.

Requirements

1-3 years in customer service, sales, hospitality, rental, or automotive environments.
Strong communication and customer engagement skills.
Ability to understand and explain technical RV/vehicle systems.
Hands-on, adaptable, solution-oriented under pressure.
Organised, detail-focused, and proactive in managing leads or customers.
Driving License (Category B) required.
English and local-language proficiency (if applicable).
Able to stand, walk, and move around the depot for extended periods throughout the day.
Able to lift or carry light to moderate items (10–15 kg).
Comfortable working outdoors in varying weather conditions.
Flexible to work weekends, holidays, and peak-season schedules.
Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.

Nice To Haves

CRM tools
rental systems
digital sales software

Responsibilities

Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.

Benefits

Competitive compensation and commission opportunities.
Training in sales, product knowledge, customer service, and RV technical systems.
Career growth across Rental, Sales, Operations, or Servicing.
Travel benefits and access to the Indie Campers rental fleet.
Dynamic and multicultural working environment.

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