REPAIR AND RENTAL PROCESSING ASSOCIATE

Hanes Supply•Rochester Hills, MI

11h•Onsite

About The Position

JOIN OUR TEAM! Hanes Supply, Inc. is a well-established full -line industrial manufacturer of slings and contractor supplier specializing in lifting solutions. Hanes Supply offers a comprehensive and diverse product line to its customers including: rigging, fall protection, power tools, fasteners, hand tools, construction and safety equipment. Headquartered in Buffalo, NY, Hanes Supply has six other branches in the United States. Position Summary: Supports repairs office to satisfy External and Internal customer requests of Repairs and Rentals for small to medium sized construction tools / equipment.

Requirements

Must have the ability to inspect ordered parts and documentation to assure correct parts and quantity have been received in.
Assist in the evaluation of inventory / stock status discrepancies.
Have working knowledge of computer systems to search inventory suppliers, schematics and parts.
Proficient with using the internet for searching for proper part, material, component, item to purchase.
Must have the ability to effectively communicate to all parties involved to report Repair / Rental status.
Experience using any inventory / product availability system or the ability to track items using a Computer.
Excellent communicator with professional customer service abilities with telephone skills.
Sense of urgency based upon customer satisfaction, production demand and due date schedule flexibility.
Ability to participate and successfully perform in a continuous improvement team orientated environment.
Maintain customer relationships by proper means whether via phone, electronically or FAX, maintain an updated personal contact list for quick Sales, Customer, Vendor, Supplier, Associate, etc... response’s.
Follow all Safety procedures, wear appropriate clothing and PPE and comply with responsible behavior.
High School diploma or equivalency is required.

Nice To Haves

Prior experience working with construction equipment is desired but not necessary.

Responsibilities

Observes all safety and quality related procedures, rules, regulations and instruction by performance of job duties.
Able to check in all incoming equipment, items and product efficiently and effectively for expected turn around.
Must conduct pricing, ordering of parts, control inventories, communicate with Sales, Customers and Vendors, provide sourcing for Mechanics to support the repairing of small to medium construction equipment.
Receive and record receipt of equipment, tools and rental returns for processing in the repair department.
Record product identification, disposition, operation status, tag and store in assigned location.
Order and control replacement parts / components of broken or malfunctioning equipment components.
Orders, sources, controls - gas, hydraulic, pneumatic and electrically powered portable hand tool parts.
Records parts and materials used and orders or requisitions new parts or materials as necessary to maintain proper stock levels to avoid chance of shortage.
Record repairs, service and maintenance performed and stores product in correct warehouse location.
Studies manufacturers' manuals / technical sheets / websites, etc. to determine correct parts to be purchased.
Effectively Communicates to Customers, Sales Associates, Managers and Mechanics of any servicing updates.
Cleans, lubricates, assembles, or adjust tools and rental equipment as required and needed.
Has professional well-organized, clean work area, controls all incoming / outgoing documentation proficiently.