Replacement Accounts Specialist

Hertz•Oklahoma City, OK

10d

About The Position

Guide the organization in delivering high-quality customer experience and accurate billing for fleet accounts. Support business growth and ensure optimum service quality and compliance with procedures. Provide support to account management, national sales, and clients, ensuring proper billing and continuous improvement in both internal and external processes. This position provides overall support for fleet accounts and back up support for the Hertz AR team . You will audit and resolve account and invoice issues and review correspondences for fleet billing.

Requirements

High School Diploma or general equivalency diploma required. Associate’s degree preferred.
Result orientation with demonstrated history of success
Proficiency in Technology
Experience in quality monitoring, reporting, and handling fleet replacement accounts.
Experience providing feedback and recommendations to improve quality.
Experience working under pressure and to deadlines.
Excellent knowledge of brands and business lines handled by partners.
Proficient in Microsoft Office (Excel, Word, PowerPoint).
Knowledge of Windows environment, navigation, and Internet Explorer.
Ability to quickly learn new systems
Strong quality expectation and decision-making skills.
Excellent communication skills (written & verbal).
Ability to solve problems independently.
General business aptitude.
Time management and organizational skills.
Ability to build and maintain relationships.
Flexibility, reliability, and ability to work in a fast-paced environment.
Ability to maintain confidentiality (background check required).
Ability to multi-task and work effectively as an individual contributor.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Audit invoices for fleet accounts to ensure proper billing per contract.
Proactively work with fleet leadership to anticipate and resolve invoice issues.
Participate in quarterly meetings groups to address quality and performance gaps.
Review email correspondence regarding fleet billing. Including but not limited to reaching out via email to necessary leaders/depts on fleet invoicing.
Collaborating with Director of Replacement Accounts and key stakeholders within the fleet account to map out SOP’s for each account.
Serve as back up and support Hertz AR team with sending out weekly craft reports as needed.
Support ad hoc requests and provide updates to management.